Senior VP, Customer Retention & Loyalty — Telecom

Optimum; New York (NY); On-site; USD 242,760 - 346,800; Full time

Benefits offered by this job

Competitive pay based on skills and experience

Equal opportunity employer

Job summary

Optimum is seeking a Senior Vice President of Customer Retention to lead the brand's customer base management efforts, focusing on retention and loyalty. This role involves overseeing multiple retention call centers and requires collaboration across various teams to enhance customer experiences and extend subscriber lifetime value.

The ideal candidate will have a strong background in retention strategies and operations, with at least 15 years of experience in the customer operations landscape, ideally in the Cable or Telecom industry. Join us at Optimum to make a difference in connectivity.

Qualifications

• Minimum fifteen years’ experience in Retention or Customer Operations environment.
• Minimum ten years leadership experience, experience preferred in Cable or Telecom.
• Extensive experience in customer base management operations.

Responsibilities

• Develop and implement retention strategies and best practices.
• Build and manage Optimum brand customer retention strategies.
• Partner with teams to streamline customer retention strategy.

Skills

Retention strategies

Customer engagement

Churn analytics

Leadership

BPO management

Education

Bachelor's or master’s degree, MBA preferred

Job description

Optimum is seeking a Senior Vice President of Customer Retention to lead the brand's customer base management efforts, focusing on retention and loyalty. This role involves overseeing multiple retention call centers and requires collaboration across various teams to enhance customer experiences and extend subscriber lifetime value.

The ideal candidate will have a strong background in retention strategies and operations, with at least 15 years of experience in the customer operations landscape, ideally in the Cable or Telecom industry. Join us at Optimum to make a difference in connectivity.