Senior VoIP & CCaaS Solutions Engineer

Contivio; Irvine (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonuses tied to KPIs

Full benefits package

Job summary

Contivio is seeking a candidate to implement their Cloud Contact Center and manage customer expectations effectively. The ideal applicant has over 5 years of experience in VoIP solutions and a solid understanding of troubleshooting complexities around telephony integrations.

This role is crucial in ensuring seamless operations for our clients while collaborating with various teams to enhance service delivery. The position is based in Irvine, CA, with competitive salaries and a full benefits package.

Qualifications

• 5+ years of hands-on experience with VoIP and cloud contact center solutions.
• Expertise in SIP, RTP, TCP/IP, and telephony technologies.
• Proven ability in diagnosing complex networking issues.

Responsibilities

• Implement and configure the Contivio Cloud Contact Center.
• Troubleshoot complex customer issues regarding VoIP and telephony integrations.
• Enhance product documentation based on user feedback and engineering specifications.

Skills

Implementation of Cloud Contact Center

VoIP troubleshooting

SIP and networking knowledge

Customer communication

Education

Bachelor of Computer Science or equivalent

Tools

Wireshark

Salesforce

Genesys Cloud

Job description

Contivio is seeking a candidate to implement their Cloud Contact Center and manage customer expectations effectively. The ideal applicant has over 5 years of experience in VoIP solutions and a solid understanding of troubleshooting complexities around telephony integrations.

This role is crucial in ensuring seamless operations for our clients while collaborating with various teams to enhance service delivery. The position is based in Irvine, CA, with competitive salaries and a full benefits package.