Cisco Voice Infra & UCCX Engineer (6-Month)

VOLTO Consulting; Springfield (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

VOLTO Consulting in Springfield, VA is seeking a Voice Infrastructure Support Engineer to maintain and optimize critical contact center voice infrastructure. The role focuses on UCCX and CUCM administration, IVR systems, and Calabrio workforce management to ensure mission‑critical operations.

Ideal candidates have 5+ years of hands‑on Cisco voice experience, CCNA Collaboration or higher, and a proven ability to configure Finesse, queues, and routing for multi‑skill centers.

Qualifications

• Minimum 5 years of hands‑on experience with Cisco voice infrastructure.
• Current Cisco certifications (CCNA Collaboration or higher) preferred.
• Experience with Calabrio Contact Center solutions and workforce management.

Responsibilities

• Maintain and optimize voice infrastructure supporting emergency dispatch operations.
• Manage Calabrio workforce management system and reporting.
• Configure and maintain Finesse call queues and routing strategies.
• Execute and test disaster recovery procedures.
• Provide technical leadership for voice infrastructure improvements.
• Manage day-to-day call center technical operations independently.

Skills

UCCX administration

CUCM administration

IVR systems

Cisco Finesse

POTS/PRI management

Education

Cisco CCNA Collaboration or higher

Tools

Calabrio Call Center solutions

Call recording system

AT&T portal services

Forecasting tools

Job description

VOLTO Consulting in Springfield, VA is seeking a Voice Infrastructure Support Engineer to maintain and optimize critical contact center voice infrastructure. The role focuses on UCCX and CUCM administration, IVR systems, and Calabrio workforce management to ensure mission‑critical operations.

Ideal candidates have 5+ years of hands‑on Cisco voice experience, CCNA Collaboration or higher, and a proven ability to configure Finesse, queues, and routing for multi‑skill centers.