Senior Voice & CCaaS Solutions Director

Salesforce, Inc.; Northern (KY); Hybrid; USD 171,000 - 298,000; Full time

Job summary

Salesforce seeks a Solution Director to lead Voice-centric solutions within the Emerging Specialized Delivery team, guiding enterprise engagements with AFCC, Partner Contact Center, and Voice AI. You will serve as a strategic advisor shaping complex cloud telephony architectures on the Salesforce platform.

You will architect and oversee CCaaS integrations, ensure scalable routing, and mentor delivery teams while driving knowledge sharing and reference architectures.

Qualifications

• 10+ years in enterprise architecture or consulting for contact center projects.
• Deep expertise in CCaaS and at least one major telephony platform.
• Strong architectural and integration skills with CRM systems.

Responsibilities

• Provide architectural leadership for scalable voice workflows and real-time data flows.
• Guide clients in deploying Agentforce, CCaaS, and voice AI technologies.
• Architect complex telephony integrations with Salesforce and third-party platforms.
• Identify risks and manage delivery across high-profile engagements.

Skills

Enterprise architecture

CCaaS

Voice technologies

SIP/WebRTC

Education

Bachelor's degree

Tools

Amazon Connect

Genesys Cloud

Five9

Job description

Salesforce seeks a Solution Director to lead Voice-centric solutions within the Emerging Specialized Delivery team, guiding enterprise engagements with AFCC, Partner Contact Center, and Voice AI. You will serve as a strategic advisor shaping complex cloud telephony architectures on the Salesforce platform.

You will architect and oversee CCaaS integrations, ensure scalable routing, and mentor delivery teams while driving knowledge sharing and reference architectures.