Senior Voice Access & Security Engineer — SIP/SBCs Expert

ManpowerGroup Global, Inc.; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Weekly Pay

Health plans

401(k) with match

Job summary

ManpowerGroup Global, Inc. aims to fill a Senior Voice Access & Security Engineer role within a leading telecommunications-driven environment. You will contribute to architecture, collaboration, and productivity initiatives, driving critical engineering work.

You will manage schedules, draft ROM/SOWs, guide projects, and report status to leadership. Expertise in SBC, SIP, E911, and related integrations with Cisco, Avaya, and Genesys is essential.

Qualifications

• 10+ years of experience in telecommunications, with a focus on carrier-level session border controllers and SIP trunking.
• Strong knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs, and QoS configurations.
• Experience with LAN/WAN networking, switches, routers, and troubleshooting complex network environments.
• Proficiency in developing and supporting system architecture, call flows, and implementation of telecommunications solutions.
• BA or BS degree in Telecommunications, Data Communications, or Computer Science.

Responsibilities

• Develop and manage program schedules and tasks from an engineering perspective in collaboration with the program management office.
• Create ROM/SOW quotes for equipment placement, licensing, and project support documentation including BOMs and cost estimates.
• Support business-initiated projects by providing technical expertise and project management guidance.
• Communicate effectively with leadership regarding program status, issues, and resolutions.
• Provide complex local software and hardware support for Session Border Controllers, Security Services, E911, SIP, and related integrations with Cisco, Avaya, and Genesys.

Skills

SIP trunking

Session Border Controllers

Network engineering

QoS configurations

Telecommunications

Education

B.A./B.S. in Telecommunications, Data Communications, or CS

Tools

Cisco

Avaya

Genesys

Job description

ManpowerGroup Global, Inc. aims to fill a Senior Voice Access & Security Engineer role within a leading telecommunications-driven environment. You will contribute to architecture, collaboration, and productivity initiatives, driving critical engineering work.

You will manage schedules, draft ROM/SOWs, guide projects, and report status to leadership. Expertise in SBC, SIP, E911, and related integrations with Cisco, Avaya, and Genesys is essential.