Senior Virtual Banking Specialist & Team Coach

Peoples Security Bank & Trust Company; Hallstead (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Peoples Security Bank and Trust seeks a Senior Virtual Banking Center Specialist to deliver high-quality customer service across all virtual channels. You will handle complex interactions, mentor associates, and support daily operations with a focus on process improvements.

Requirements include an Associate degree and 3+ years in customer service or call centers, plus strong leadership and communication skills. The role may involve travel within the bank’s footprint and rotating Saturday shifts.

Qualifications

• 3+ years of related experience in customer service or call center operations.
• Demonstrates leadership and mentoring abilities.
• Strong communication and problem-solving skills.

Responsibilities

• Provide advanced customer service across virtual channels (phone, email, chat).
• Handle complex interactions and mentor staff in best practices.
• Support operations, reporting, and process improvements across teams.

Skills

Leadership

Communication

Emotional intelligence

Analytical thinking

Time management

Education

Associate degree

Tools

Microsoft Office

Banking systems

Excel

Job description

Peoples Security Bank and Trust seeks a Senior Virtual Banking Center Specialist to deliver high-quality customer service across all virtual channels. You will handle complex interactions, mentor associates, and support daily operations with a focus on process improvements.

Requirements include an Associate degree and 3+ years in customer service or call centers, plus strong leadership and communication skills. The role may involve travel within the bank’s footprint and rotating Saturday shifts.