Executive Host-iGaming
Caesars Entertainment
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Benefits offered by this job
Job summary
Caesars Digital, a division of Caesars Entertainment, seeks a VIP iGaming Executive Host to manage high-value players with white-glove service via calls, emails, and texts. You will extend VIP promotions, build relationships, and educate guests on VIP importance while supporting the team and driving strategic campaigns.
This role requires 3+ years in executive hosting within iGaming, a Bachelor’s degree or equivalent, and the ability to obtain gaming licenses in all jurisdictions Caesars casinos
Qualifications
- Three+ years’ experience in Executive Hosting, preferably iGaming.
- Bachelor’s Degree or equivalent work experience.
- Knowledge of iGaming required.
- High energy, enthusiasm, and passion for improving the VIP experience.
- Experience in Microsoft Office, Salesforce, understanding analytics dashboards, and gaming technologies.
Responsibilities
- Manage a dedicated book of business of our highest value iGaming customers.
- Analyze and maintain proper player reinvestment ratios.
- Extend VIP-exclusive iGaming promotions.
- Build meaningful relationships through 40 – 50 phone calls per day.
- Strategically email and text extend offers, promotions, and events.
- Educate guests on the importance of VIP along with providing them dedicated gaming resources.
- Support teammates in the office five days a week, Monday through Friday.
- Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
- Organize and make reservations to our properties nationwide on behalf of your VIP guests.
- Attend meetings with leadership to ensure you are supported and equipped to perform your job at the highest standard.
- Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
- Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
- Identify compliance risks and take actions necessary to eliminate or minimize these risks.
- Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.
Skills
Education
Tools
Job description
iGaming is growing by the minute, and with the Caesars Empire behind us, the future is bright at Caesars Digital! We believe an intricate piece of our rapid growth is the quality of our digital VIP program. It is of the utmost importance to us that our VIP iGaming Executive Hosts provide the family-style service our guests have become accustomed to through their many visits to our beloved properties. If you have experience in offering white-glove service via consistent phone calls, creative emails, and thoughtful text messages, paired with a background in the casino industry, we want to speak with you!
iGaming is growing by the minute, and with the Caesars Empire behind us, the future is bright at Caesars Digital! We believe an intricate piece of our rapid growth is the quality of our digital VIP program. It is of the utmost importance to us that our VIP iGaming Executive Hosts provide the family-style service our guests have become accustomed to through their many visits to our beloved properties. If you have experience in offering white-glove service via consistent phone calls, creative emails, and thoughtful text messages, paired with a background in the casino industry, we want to speak with you!
- Manage a dedicated book of business of our highest value iGaming customers.
- Analyze and maintain proper player reinvestment ratios.
- Extend VIP-exclusive iGaming promotions.
- Build meaningful relationships through 40 – 50 phone calls per day.
- Strategically email and text extend offers, promotions, and events.
- Educate guests on the importance of VIP along with providing them dedicated gaming resources.
- Support teammates in the office five days a week, Monday through Friday.
- Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
- Organize and make reservations to our properties nationwide on behalf of your VIP guests.
- Attend meetings with leadership to ensure you are supported and equipped to perform your job at the highest standard.
- Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
- Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
- Identify compliance risks and take actions necessary to eliminate or minimize these risks.
- Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.
- Three+ years’ experience in Executive Hosting, preferably iGaming.
- Bachelor’s Degree or equivalent work experience.
- Knowledge of iGaming required.
- High levelof energy, enthusiasm, and passion for improving the VIP experience.
- Experience in Microsoft Office, Salesforce, understanding analytics dashboards, and gaming technologies.
- Must be able to obtain a gaming license in alljurisdictionsCaesars casinosoperatein.
- Must be able tocommute to the office each day.
- Impressionable conversations that are not easily forgotten by the recipient.
- Empathy and listening skills toidentifywhen a player may not be responsibly gaming.
- Positive attitude even when faced with stressful and frustrating situations.
- Creative thinking to create well-received VIP-exclusive marketing campaigns.
- Leadership to not only keep yourself motivated but also your fellow teammates.
- Knowledgeincasino products and wagering strategy.
- Professional yet personable, paired with discipline on when to use which.
- Technologically inclined with the aptitude to learn new systems and software.
- Must have manual dexterity and coordination tooperateoffice equipment including, but not limited to, computers, telephone/headset,etc.
- Must be able to work in moderate to loud noise conditions.
- Must be able to make telephone calls for extended periods (minimum40+ calls/day).)
- Must be able tolift upto 15 pounds.
- Must be able to tolerate areascontainingsecondhand smoke.
- Must be able to workforlong periodsof time, under fluorescent lighting.
- Must be able to work at a desk, for most of the day, in a seated position.
- Mustbe able to spend most of the day working off computermonitorsand operating a keyboard.
- Although most of thepositionwill be spentseatedat a desk, there will be occasions where the candidate must be able to remain on one’s feet forlong periodsof time, and/or walk for long distances.
- Must be able to travel as needed.
- Must be able to meet business demands on weekends when necessary.
The salary range for this position is $75,000.00 - $79,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays.
As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Explore our open roles and discover how you can help shape the future of gaming.
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