Senior VIP Experience Concierge Lead

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is looking for a Lead VIP Services Concierge to provide exceptional service to our VIP guests. In this role, you will lead daily operations and ensure a personalized experience for each guest, including accommodations and entertainment arrangements.

The ideal candidate will have a strong background in hospitality, excellent communication skills, and a commitment to maintaining guest confidentiality. Join us to provide the highest level of service in our climate-controlled casino setting.

Qualifications

• Minimum three years of customer service experience required.
• Experience within a casino or hospitality environment strongly preferred.

Responsibilities

• Lead daily operating procedures for VIP Services.
• Craft personalized guest experiences for VIPs.
• Ensure flawless execution of VIP reservations.
• Conduct personalized tours of casino and hotel.
• Provide administrative support to VIP Services.

Skills

Excellent verbal and written communication skills

Intermediate proficiency in Microsoft Office

Technical knowledge of CRM systems

Active listening skills

Critical thinking skills

Education

High school diploma or GED

Bachelor’s degree in Hospitality or related field

Job description

Yaamava Resort & Casino at San Manuel is looking for a Lead VIP Services Concierge to provide exceptional service to our VIP guests. In this role, you will lead daily operations and ensure a personalized experience for each guest, including accommodations and entertainment arrangements.

The ideal candidate will have a strong background in hospitality, excellent communication skills, and a commitment to maintaining guest confidentiality. Join us to provide the highest level of service in our climate-controlled casino setting.