Senior Vice President, Client Processing

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon is seeking a Senior Vice President, Client Processing Manager - Loans Enablement to lead the Loans Enablement Operations in Houston, TX. You will drive client-centric processing excellence, oversee multiple teams, and partner with stakeholders to deliver high-quality processing and service.

You will manage complex transaction workflows, recruit and develop staff, and implement continuous process improvements while balancing budgets and strategic objectives.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.

Responsibilities

• Manages a medium to large-sized team or multiple small Client Processing teams.
• Supports strategic pillars of client-centricity and operational efficiency.
• Handles client accounts, inquiries, transactional processing and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Provides top-level support for external clients when issues are not resolved at lower levels.
• Ensures work volume meets standards and is well documented.
• Identifies and implements process improvements for stakeholders.
• Recruits, directs, motivates and develops staff, and supports professional growth.
• Contributes to budgets and planning; may develop business plans for team operations.
• May lead one or more Client Processing teams and contribute to team objectives.

Skills

Team management

Analytical skills

Communication skills

Problem solving

Technology leverage

MS Office

Loan operations

Brokerage processing

Client processing

Education

Bachelor's degree

Advanced/graduate degree preferred

Tools

ClearPar

LSTA

Loan servicing systems

Transaction processing systems

Microsoft Office applications

Job description

We're seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX.

In this role, you'll make an impact in the following ways:

• Manages a medium to large-sized team or multiple small Client Processing teams.
• This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
• The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implements process improvements to improve the experience for all stakeholders
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
  • Advanced/graduate degree preferred.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred
• Detail oriented
• Ability to self-manage, prioritize, and execute workload
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications