SVP, Client Processing Manager (Conventional Trust)

Insight Global; Pittsburgh (Allegheny County); Híbrido; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Insight Global in Pittsburgh, PA seeks an experienced Senior Trade Operations Leader to drive end-to-end trade processing through settlement, maintaining strong controls and client service. You will lead a global operations team, manage risk, and champion performance coaching and process improvements.

The role emphasizes executive communication with clients and stakeholders, regulatory compliance, and advancing automation and AI-driven STP initiatives within a permanent, onsite-friendly

Formación

• 15+ years of experience in Corporate or Conventional Trust or related financial services operations.
• Strong expertise in trade processing, settlement, reconciliation, and client service.
• Proven people leadership experience, including coaching, performance management, and team development.
• Experience managing operational risk, controls, compliance, and issue escalation.
• Excellent communication and stakeholder management skills, including executive and client interactions.

Responsabilidades

• Lead the end-to-end trade processing function through settlement, ensuring accurate execution, strong operational controls, effective risk management, and high-quality service delivery.
• Serve as the primary escalation point for clients, stakeholders, and operational issues while maintaining compliance with regulatory requirements and company policies.
• Oversee team performance, workload planning, coaching, and talent development, while driving continuous process improvement, root cause resolution, and operational excellence.
• Partner with business leaders on change initiatives and advance digital transformation efforts by identifying opportunities for automation, AI adoption, and increased straight-through processing (STP).

Conocimientos

Trade processing

Settlement

Reconciliation

Client service

People leadership

Operational risk & controls

Compliance

Executive & client communication

Stakeholder management

Coaching

Descripción del empleo

Location: Pittsburgh, PA (4 days per week onsite)

Duration: Permanent

Required Skills & Experience

• 15+ years of experience in Corporate or Conventional Trust or related financial services operations
• Strong expertise in trade processing, settlement, reconciliation, and client service
• Proven people leadership experience, including coaching, performance management, and team development
• Experience managing operational risk, controls, compliance, and issue escalation
• Excellent communication and stakeholder management skills, including executive and client interactions

Nice to Have Skills & Experience

• Experience leading large-scale operational change or transformation initiatives
• Demonstrated success implementing automation, digital solutions, or AI-driven process improvements
• Strong continuous improvement mindset with experience driving efficiency and quality enhancements

Job Description

Lead the end-to-end trade processing function through settlement, ensuring accurate execution, strong operational controls, effective risk management, and high-quality service delivery. Serve as the primary escalation point for clients, stakeholders, and operational issues while maintaining compliance with regulatory requirements and company policies. Oversee team performance, workload planning, coaching, and talent development, while driving continuous process improvement, root cause resolution, and operational excellence. Partner with business leaders on change initiatives and advance digital transformation efforts by identifying opportunities for automation, AI adoption, and increased straight-through processing (STP).