Senior Vice President, Business Operations

Ladders; New York (NY); On-site; USD 210,000 - 250,000; Full time

Benefits offered by this job

Unlimited paid time off

Healthcare package

Retirement plan with 4% contribution

Job summary

Ladders in New York seeks a Senior Vice President, Business Operations to lead the PMO and drive delivery excellence across a complex service environment.

This executive will partner with leadership and client-facing teams to create clarity, alignment, and operational consistency, delivering major initiatives that enhance client outcomes and business performance.

Location: New York, NY; Compensation: $210,000 – $250,000 annually. US-based candidates only, visa sponsorship not available.

Qualifications

• 15+ years in PMO, delivery or business operations.
• 5+ years leading PMO or cross-functional ops teams.
• Experience in diverse client-service environments.
• Ability to influence teams without direct authority.
• Fluency with PM, CRM, and BI tools (Monday.com, Salesforce).

Responsibilities

• Lead the PMO in executing complex, cross-business initiatives.
• Establish and maintain project management standards and tools.
• Direct client onboarding and success operations.
• Create and manage health dashboards for project visibility.
• Facilitate effective communication and decision-making across leadership.

Skills

PMO leadership

Cross-functional collaboration

Influence without authority

Client-service mindset

Tools

Monday.com

Salesforce

CRM

BI tools

Job description

For our client, we are seeking a Senior Vice President, Business Operations to join the team of a leader in the Media space.

This executive will lead business operations with a strong focus on PMO discipline, delivery excellence, and cross-functional execution across the organization.

The role will partner closely with leadership and client-facing teams to drive clarity, alignment, and operational consistency in a complex service environment.

Success in this position will be measured by stronger project visibility, improved decision-making, and effective execution of major initiatives that support client outcomes and business performance.

Location: New York, NY - US based candidates only, no visa sponsorship available

Compensation: $210,000 – $250,000 annually

Responsibilities

• Lead the PMO in executing complex, cross-business initiatives
• Establish and maintain project management standards and tools
• Direct client onboarding and success operations
• Create and manage health dashboards for project visibility
• Facilitate effective communication and decision-making across leadership

Qualifications

• 15+ years of experience in PMO, delivery operations, or business operations
• 5+ years leading a PMO or cross-functional operations team
• Strong experience in diverse client-service environments
• Ability to influence teams without direct authority
• Fluency with PM, CRM, and BI tools such as Monday.com and Salesforce

Benefits

• Unlimited paid time off and flexible scheduling
• Comprehensive healthcare package including medical, dental, and vision
• Retirement plan with 4% contribution match
• Parental leave with 100% pay for birthing parents
• Robust learning and development opportunities through mentorship and training programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.