Senior Veterans Programs Manager

ADP, Inc.; Downingtown (Chester County); On-site; USD 65,000 - 79,000; Full time

Job summary

Veterans Multi-Service Center in the United States seeks a Program Manager (Veteran Services) to oversee the veteran services program, supervise staff, manage the budget, and ensure safety and regulatory compliance while delivering high-quality care.

The role emphasizes collaboration with families, partners, and funding sources to expand services and improve outcomes for veterans and their families.

Qualifications

• Master’s degree in social work, Gerontology, or a related field preferred.
• Bachelor's degree with equivalent experience will be considered.
• Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.
• Prior supervisory experience required.
• Experience with adult day programs or similar programs preferred.

Responsibilities

• Oversee the daily operations of the assigned program, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies.
• Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan.
• Evaluate program effectiveness and make necessary adjustments to improve service delivery.
• Stay informed about best practices and emerging trends in adult day services and related fields.
• Explore opportunities to expand and enhance the program, including developing new services and partnerships.
• Supervise and mentor program staff, including Assistant Program Managers, Case Managers, and other direct care staff.
• Provide guidance, support, and professional development opportunities to staff.
• Conduct regular staff meetings, individual supervision sessions, and performance evaluations.
• Foster a positive and collaborative team environment.
• Ensure that participants receive high-quality, person-centered care and support that meets their individual needs.
• Develop and implement individualized care plans in collaboration with participants, families, and other service providers.
• Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety.
• Create a welcoming, engaging, and therapeutic environment for participants.
• Manage the program budget effectively, ensuring financial stability and sustainability.
• Maintain accurate records and documentation, including participant files, attendance logs, and financial reports.
• Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies.
• Build and maintain relationships with community partners, referral sources, and other stakeholders.
• Represent the program and the organization at community events and meetings.
• Advocate for the needs of older adults and individuals with disabilities.

Skills

Program management

Staff supervision

Budget management

Regulatory compliance

Leadership

Communication

Partnership development

Data-driven decision making

Microsoft Office

Customer service

Education

Master’s degree in social work/ Gerontology/ related field

Bachelor's degree with equivalent experience

Minimum 3 years experience with older adults or disabilities

Supervisory experience

Experience with adult day programs

Tools

Microsoft Office Suite

Job description

Veterans Multi-Service Center in the United States seeks a Program Manager (Veteran Services) to oversee the veteran services program, supervise staff, manage the budget, and ensure safety and regulatory compliance while delivering high-quality care.

The role emphasizes collaboration with families, partners, and funding sources to expand services and improve outcomes for veterans and their families.