Senior Vendor & Disaster Recovery Leader (Mainframe)

Pacific Life Insurance Company; Newport Beach (CA); On-site; USD 152,000 - 186,000; Full time

Benefits offered by this job

Health benefits start day 1

Paid time off + holidays

401k with company match

Job summary

Pacific Life is seeking a Vendor & Disaster Recovery Management Consultant to lead governance of technology vendor relationships and coordinate disaster recovery activities for the Annuities Administration team in Newport Beach, CA; with options for Omaha, NE, or Charlotte, NC. The role requires strong vendor management, DR/BC experience, and collaboration with Risk, Compliance, and Technology teams.

You will drive performance, manage SLAs, and optimize costs while strengthening operational

Qualifications

• Bachelor’s degree or equivalent with 10+ years in tech vendor management, risk, or disaster recovery.
• Experience managing technology vendors, SLAs, KPIs, SOWs, and issue remediation.
• Experience coordinating disaster recovery and business continuity in financial services.
• Ability to partner with technical teams and vendors on system changes.
• Strong communication and relationship-management skills to influence stakeholders.
• Proven ability to manage multiple priorities in a complex environment.

Responsibilities

• Own governance and performance of technology vendor relationships, including SLAs and KPIs.
• Hold vendors accountable for SOWs, service expectations, and tech requirements.
• Serve as primary contact for vendor-related issues and escalation.
• Coordinate disaster recovery planning, exercises, readiness, and remediation.
• Identify, elevate, and remediate operational and third-party risks with Risk/Compliance/EISO.
• Coordinate tech changes, upgrades, and product versioning with vendors and Pacific Life Tech.
• Monitor vendor costs and seek value, efficiency, and service delivery.
• Use performance data and risk insights to drive improvements.

Skills

Vendor management

Service delivery

Disaster recovery

Operational risk

Analytical skills

Stakeholder communication

Education

Bachelor's degree

Tools

IBM Mainframe

Job description

Pacific Life is seeking a Vendor & Disaster Recovery Management Consultant to lead governance of technology vendor relationships and coordinate disaster recovery activities for the Annuities Administration team in Newport Beach, CA; with options for Omaha, NE, or Charlotte, NC. The role requires strong vendor management, DR/BC experience, and collaboration with Risk, Compliance, and Technology teams.

You will drive performance, manage SLAs, and optimize costs while strengthening operational