Senior Manager, Annuity Inforce Operations

Pacific Life Insurance Company; Omaha (NE); On-site; USD 98,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid Time Off

Job summary

Pacific Life seeks a Manager of Annuity Inforce in Omaha, NE to lead the Annuity Inforce Operations team, ensuring service delivery and a positive customer experience. Reporting to the AVP of Annuity Processing, you will oversee training, performance, and development of staff, including Supervisors.

You will drive processing quality, regulatory compliance, and continuous improvement, while partnering across the organization to resolve escalations and manage vendor relationships.

Qualifications

• Customer-focused mindset with experience guiding customer service teams.
• Demonstrated ability to motivate, develop, and direct multiple levels of staff.
• Strong knowledge of annuity products and systems used to support them.
• Experience with risk management oversight and state/federal annuity regulations.

Responsibilities

• Lead the Annuity Inforce Operations team to ensure service delivery and positive customer experience.
• Manage team performance, staffing, coaching and development.
• Ensure processing quality, regulatory compliance and effective operational controls.
• Drive continuous improvement, efficiency, and operational readiness.

Skills

Leadership

Customer service

Project management

Regulatory knowledge

Job description

Pacific Life seeks a Manager of Annuity Inforce in Omaha, NE to lead the Annuity Inforce Operations team, ensuring service delivery and a positive customer experience. Reporting to the AVP of Annuity Processing, you will oversee training, performance, and development of staff, including Supervisors.

You will drive processing quality, regulatory compliance, and continuous improvement, while partnering across the organization to resolve escalations and manage vendor relationships.