Senior UX Writer & Content Strategist — AI-Driven UX

Healing Strides Counseling; New York (NY); On-site; USD 83,000 - 131,000; Full time

Job summary

Healing Strides Counseling seeks a UX Writer & Content Strategist to backfill an advanced contract, blending product strategy with AI-enabled creation tools. You will craft a coherent product voice across 7 surfaces, shaping onboarding, help text, and error messaging while collaborating with product and engineering teams.

The role requires deep experience in UX writing for complex software, practical AI fluency, and strong systems thinking to build scalable content frameworks across multiple

Qualifications

• 8+ years of experience leading UX writing or product content strategy for complex software platforms.
• Pragmatic AI fluency: understanding ML/LLM design and integration.
• Systems & taxonomy architecture: defining product hierarchies and scalable content frameworks.
• High-caliber writing craft with clarity in interface copy and information architecture.

Responsibilities

• Define product voice across onboarding paths, error handling, and high-visibility strings.
• Establish taxonomy across multiple product teams and governance with cross-functional leads.
• Shape end-to-end task flows and how AI capabilities evolve core workflows.
• Collaborate with Product, Engineering, Research, and UX teams to align strategy and execution.

Skills

UX writing

AI fluency

Systems & taxonomy

Clear writing

Job description

Healing Strides Counseling seeks a UX Writer & Content Strategist to backfill an advanced contract, blending product strategy with AI-enabled creation tools. You will craft a coherent product voice across 7 surfaces, shaping onboarding, help text, and error messaging while collaborating with product and engineering teams.

The role requires deep experience in UX writing for complex software, practical AI fluency, and strong systems thinking to build scalable content frameworks across multiple