Senior UX Researcher: Shape Banking Experiences

M&T Bank; Buffalo (NY); Hybrid; USD 113,000 - 189,000; Full time

Job summary

M&T Bank is seeking a Senior UX Researcher in Wilmington, DE, to shape customer- and banker-facing experiences. You will deliver actionable research driving business decisions, collaborate with designers, PMs, and engineers, and ensure accessibility and inclusion across digital products.

The role emphasizes leading mixed-methods research, mentoring, and strong communication to influence product strategy while aligning with regulatory standards and risk controls.

Qualifications

• Bachelor's degree or higher required with 5+ years in UX research
• Master's degree preferred for advanced research leadership
• Experience designing and conducting user research across digital products
• Strong knowledge of mixed-methods research and accessibility considerations
• Ability to translate research into actionable recommendations and strategy

Responsibilities

• Establish a consistent research discipline to generate deep insights
• Drive clear problem statements and align teams around them
• Engage cross-functional teams and ensure findings influence product decisions
• Apply best practices across generative and evaluative methods
• Mentor others and guide prioritization of research efforts
• Conduct diverse methods including surveys, interviews, usability tests, and heuristic evaluations
• Analyze data rigorously and present insights with a clear point of view
• Collaborate with Market Research and analytics to align research efforts

Skills

Time management

Problem solving

Critical thinking

Communication

Collaboration

Education

Bachelor's degree

Master's degree

Tools

Figma

UserTesting

Miro

Jira

Job description

M&T Bank is seeking a Senior UX Researcher in Wilmington, DE, to shape customer- and banker-facing experiences. You will deliver actionable research driving business decisions, collaborate with designers, PMs, and engineers, and ensure accessibility and inclusion across digital products.

The role emphasizes leading mixed-methods research, mentoring, and strong communication to influence product strategy while aligning with regulatory standards and risk controls.