Hybrid Senior UX Researcher — Banking & Digital Experience

M&T Bank; Burlington (VT); Hybrid; USD 113,000 - 189,000; Full time

Job summary

M&T Bank is seeking a Senior UX Researcher to shape customer- and employee-facing experiences. You will deliver actionable research driving business decisions, collaborate with designers, PMs and engineers, and ensure inclusivity and accessibility across products.

You will establish a consistent research discipline, translate findings into recommendations, and present clear stories to influence product strategy at multiple levels of the organization.

Qualifications

• Minimum five years of UX research experience in product teams.
• Experience designing and conducting multiple research methods.
• Strong collaboration with designers, PMs and engineers.

Responsibilities

• Establish a consistent research discipline across product teams.
• Frame user problems and align stakeholders around them.
• Educate teams on research practices and ensure findings are acted on.
• Apply mixed-methods research and maintain rigor across studies.
• Mentor others and help design leads prioritise research work.
• Carry out surveys, ethnography, interviews, usability tests, workshops.

Skills

UX research

Surveys

Ethnography

In-depth interviews

Usability testing

Stakeholder interviews

Cross-functional collaboration

Storytelling / communication

Mentorship

Education

Bachelor’s degree in related field

Master’s degree preferred

Tools

Figma

UserTesting

Miro

Jira

Job description

M&T Bank is seeking a Senior UX Researcher to shape customer- and employee-facing experiences. You will deliver actionable research driving business decisions, collaborate with designers, PMs and engineers, and ensure inclusivity and accessibility across products.

You will establish a consistent research discipline, translate findings into recommendations, and present clear stories to influence product strategy at multiple levels of the organization.