Senior UX Researcher — Strategy & Impact (Hybrid)

M&T Bank; New York (NY); Hybrid; USD 113,000 - 189,000; Full time

Job summary

M&T Bank is seeking a proactive Senior UX Researcher to shape customer- and banker-facing experiences. You will conduct primary research and deliver actionable insights to influence business decisions and drive innovation.

Collaboration with designers, product managers, and engineers is essential to ensure intuitive, accessible products that meet real user needs. The role supports a hybrid work model with onsite days at multiple regional offices, including New York and nearby locations.

Qualifications

• Bachelor’s degree and minimum 5 years’ related UX research experience
• Experience researching digital products for customer and employee audiences
• Experience with accessibility standards and cross‑platform issues
• Strong communication and storytelling skills to influence decisions

Responsibilities

• Establish and evolve a consistent research discipline to generate deep insights about user interactions with financial products.
• Drive definition of user problem statements and alignment across teams.
• Educate cross‑functional teams through research findings and ensure recommendations are acted on.

Skills

User research methods

Storytelling

Cross‑functional collaboration

Accessibility standards

Research analysis

Strong communication

Education

Bachelor’s degree or higher in related field

Master’s degree preferred

Tools

Figma

UserTesting

Miro

Jira

Job description

M&T Bank is seeking a proactive Senior UX Researcher to shape customer- and banker-facing experiences. You will conduct primary research and deliver actionable insights to influence business decisions and drive innovation.

Collaboration with designers, product managers, and engineers is essential to ensure intuitive, accessible products that meet real user needs. The role supports a hybrid work model with onsite days at multiple regional offices, including New York and nearby locations.