Senior UX Researcher, Security & Compliance

GitLab; United States; Remote; USD 95,000 - 204,000; Full time

Job summary

An innovative company is seeking a Senior UX Researcher to shape product features that enhance user experience. In this all-remote role, you'll collaborate with a global team to conduct impactful research that influences millions of users. You'll have the autonomy to balance stakeholder needs with ambitious research goals, ensuring that your insights drive meaningful product decisions. This is an exciting opportunity to work in a supportive environment that values your contributions and encourages professional growth. If you're passionate about user experience and eager to make a difference, this role is perfect for you.

Benefits

Flexible Paid Time Off

Home office support

Equity Compensation

Growth and Development Fund

Parental leave

Team Member Resource Groups

Health and well-being benefits

Qualifications

• Deep experience in mixed-methods UX research with strong stakeholder management.
• Experience in fast-paced environments and developer tooling products.

Responsibilities

• Conduct all stages of UX research from planning to reporting.
• Collaborate with cross-functional teams to validate user needs.

Skills

Mixed-methods research

Stakeholder management

User experience research

Developer tooling knowledge

Self-motivated

Education

Bachelor's degree in relevant field

Experience in UX research

Tools

UX research tools

Collaboration tools

Job description

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

As a Senior UX Researcher for Security and Compliance at GitLab, you’ll shape key product features by understanding user needs and validating solutions. This is a mature product area where research is highly valued, so you can focus on impactful work from day one.

In our all-remote environment, you'll work closely with a global UX research team and collaborate with Product Designers, PMs, and Engineering leaders. Your insights will directly influence decisions that affect millions of users.

You'll have the autonomy to balance stakeholder needs with ambitious research goals. From validating user needs to testing solutions and contributing to broader research efforts, this role gives you both impact and flexibility—supported by our async culture that prioritizes outcomes over hours.

What you’ll do

• Become an expert on the users within your allocated area of coverage: know how they use GitLab, their pain points, their workflows, etc.
• Collaborate with Designers, Product Managers and Engineers on research projects.
• Conduct all stages of UX Research: identifying, planning, driving, conducting, analysing and reporting.
• Use a variety of qual and quant research methods to apply to research questions.
• Be an advocate for research with your stakeholders, guiding them on best practice and enabling them to conduct their own research where required.

What you’ll bring

• Deep experience running mixed-methods research.
• Strong stakeholder management experience - get buy-in from your stakeholders on the work you're doing, balancing short term work with long-term, strategic projects.
• Experience working in a highly iterative, fast-paced environment. Have the ability to pivot with sudden changes in direction.
• Must have experience working on a developer tooling product, or partnering directly with developers.
• Self-motivated and self-managing.
• Experience with workflows and tooling used by engineering, design and product teams.

About the team

The UXR team currently has 10 team members, spread across the globe. You’ll be part of the overall UX team, made up of UXR, Technical Writing and Product Design. The goal of UX research at GitLab is to connect with GitLab users all around the world and gather insight into their behaviors, motivations, and goals. We use these insights to inform and strengthen product and design decisions.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $95,200 — $204,000 USD.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.