Senior UX Researcher - Enterprise AI & Product Insight

iManage; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401k with company match up to 4%

Wellness days

LinkedIn Learning access

Flexible time off

Job summary

iManage is seeking a Senior UX Researcher to uncover insights informing product decisions, improving interaction design, and supporting trusted AI experiences across our enterprise platform.

You will collaborate with product managers, designers, and engineers to understand complex workflows, translate findings into actionable recommendations, and contribute to a robust research repository that supports reuse and rigorous methods.

Qualifications

• 3+ years of UX research for digital products, ideally in B2B, SaaS, or enterprise software.
• Strong qualitative research skills with mixed-methods experience.
• Experience partnering with product managers, designers, engineers, and other stakeholders.
• Ability to translate findings into clear recommendations for product design decisions.
• Experience with moderated and unmoderated research.
• Excellent communication, facilitation, and storytelling, tailoring insights to audiences.
• Experience contributing to research planning and prioritization.
• Comfort with ambiguity, iteration, and balancing immediate needs with long-term opportunities.
• Advocacy for users within technical/organizational constraints.
• Bachelor’s degree in HCI/UX/Psychology or related field.

Responsibilities

• Plan and conduct generative and evaluative research across the product lifecycle.
• Identify user needs and workflow opportunities in enterprise environments.
• Partner with product, design, and engineering to inform roadmap and decisions.
• Choose appropriate methods: interviews, usability studies, surveys, diary studies, benchmarking.
• Synthesize data into clear, actionable insights for teams.
• Create personas, journey maps, and recommendations to guide actions.
• Contribute to a high-quality research repository and ops.
• Use AI-enabled tools to support synthesis while maintaining rigor and data sensitivity.

Skills

Qualitative research

Stakeholder collaboration

Moderated & unmoderated research

Communication & storytelling

Research planning

Ambiguity tolerance

User advocacy

B2B/enterprise UX research

Education

Bachelor's degree in HCI/UX/Psychology

Tools

AI-assisted research tools

Job description

iManage is seeking a Senior UX Researcher to uncover insights informing product decisions, improving interaction design, and supporting trusted AI experiences across our enterprise platform.

You will collaborate with product managers, designers, and engineers to understand complex workflows, translate findings into actionable recommendations, and contribute to a robust research repository that supports reuse and rigorous methods.