Senior UX Researcher: Enterprise AI Adoption

Infinitive Inc; McLean (VA); On-site; USD 124,000 - 169,000; Full time

Job summary

Infinitive is seeking a Senior UX Researcher to help an American financial institution accelerate AI adoption across its workforce. You will observe and analyze how associates work, identify friction, and translate insights into practical improvements.

The role spans multiple lines of business, requiring hands-on studies, interviews, and usability testing of AI tools, with close collaboration to product, training, and change management teams to drive measurable impact.

Qualifications

• 6+ years of experience in UX research, user research, human factors, design research, organizational research, or a closely related discipline.
• Demonstrated experience planning and conducting observational research, contextual inquiries, workflow studies, interviews, and usability assessments in enterprise environments.
• Strong experience designing and facilitating focus groups, workshops, and qualitative user studies involving diverse participant groups.
• Proven ability to uncover underlying problems, distinguish symptoms from root causes, and translate findings into actionable recommendations.
• Experience studying how employees interact with enterprise applications, technology-enabled workflows, or digital workplace tools.
• Strong qualitative research skills, complemented by practical experience with surveys, basic quantitative analysis, and behavioral data.
• Ability to work across multiple business functions, stakeholder groups, and organizational levels.
• Excellent facilitation, active listening, critical thinking, synthesis, and executive communication skills.
• Experience developing clear research deliverables such as journey maps, workflow assessments, usability findings, opportunity maps, and prioritized recommendations.
• Ability to operate independently, manage multiple research initiatives, and adapt to changing program priorities.

Responsibilities

• Conduct hands-on observational research to understand how associates perform daily responsibilities.
• Identify repetitive activities, manual processes, information discovery challenges, knowledge gaps, and workflow inefficiencies for AI-enabled improvements.
• Evaluate how associates currently use AI assistants, copilots, enterprise search, knowledge tools, and other technologies.
• Design, organize, and facilitate focus groups, user interviews, workshops, and structured studies across diverse populations.
• Develop surveys and instruments to measure adoption barriers, sentiment, usability, confidence, and value.
• Partner with LOB leaders and program stakeholders to ensure representation across teams and roles.
• Translate research findings into actionable recommendations for product enhancements and adoption strategies.
• Create workflow maps, user journeys, personas, and concise research summaries.
• Identify quick wins and long-term opportunities for AI-enabled transformation.

Skills

UX research

User research

Qualitative research

Education

Bachelor's degree in HCI/psychology/anthropology/design

Tools

Dovetail

UserTesting

Qualtrics

Miro

Figma

Job description

Infinitive is seeking a Senior UX Researcher to help an American financial institution accelerate AI adoption across its workforce. You will observe and analyze how associates work, identify friction, and translate insights into practical improvements.

The role spans multiple lines of business, requiring hands-on studies, interviews, and usability testing of AI tools, with close collaboration to product, training, and change management teams to drive measurable impact.