Senior UX Researcher: Employee Tools & Tech Ops (Hybrid)

PTR Global; Chicago (IL); Hybrid; USD 103,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) after 60 days

PTO and sick leave per local laws

Job summary

PTR Global in Chicago is seeking a Senior UX Researcher to support employee-facing digital experiences within the Tech Ops organization for a major airline. This hybrid role requires 5+ years of UX research experience and hands-on work with field studies, interviews, usability testing, surveys, and cross-functional collaboration to translate findings into actionable design decisions.

Responsibilities include leading research across employee-facing tools and workflows, developing plans,

Qualifications

• 5+ years of UX Research experience.
• Strong qualitative and quantitative research capabilities.
• Experience conducting field research and contextual inquiry.
• Strong moderation and facilitation skills.
• Experience with usability testing, interviews, surveys, focus groups, benchmarking, heuristic reviews, and card sorting.
• Ability to independently scope, execute, synthesize, and present research.
• Strong understanding of UI/UX design principles.

Responsibilities

• Own research initiatives across employee-facing products, internal tools, and Tech Ops workflows.
• Develop research plans and select the appropriate methodologies based on product, design, and operational needs.
• Conduct research including field studies, contextual inquiry, interviews, focus groups, surveys, usability testing, benchmarking, and ethnographic research.
• Observe and understand how employees interact with complex systems and operational workflows to uncover unmet needs, inefficiencies, and usability challenges.
• Partner closely with Product, Design, Engineering, Tech Ops stakeholders, and other UX Researchers throughout the product development process.
• Translate complex research findings into clear, actionable insights that improve usability, employee efficiency, and the overall employee experience.
• Present and advocate for research findings with both technical and non-technical stakeholders.
• Recruit and source targeted employee audiences for research studies and usability testing.

Skills

UX Research

Field studies

Contextual inquiry

Interviews

Usability testing

Surveys

Focus groups

Benchmarking

Ethnographic research

Stakeholder management

Research storytelling

Qualitative methods

Quantitative methods

Education

Bachelor's degree or equivalent

Job description

PTR Global in Chicago is seeking a Senior UX Researcher to support employee-facing digital experiences within the Tech Ops organization for a major airline. This hybrid role requires 5+ years of UX research experience and hands-on work with field studies, interviews, usability testing, surveys, and cross-functional collaboration to translate findings into actionable design decisions.

Responsibilities include leading research across employee-facing tools and workflows, developing plans,