Senior UX Researcher - Enterprise Tools & Strategy (Hybrid)

PTR Global; Fort Worth (TX); Hybrid; USD 103,320 - 110,208; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) contributions

Applicable PTO and sick leave

Job summary

A leader in the aviation industry is seeking a Senior UX Researcher to support complex internal tools used by call center teams. This role involves developing research strategies, leading research projects, and collaborating with cross-functional teams. The ideal candidate should have 5–7 years of UX research experience, a strong background in both qualitative and quantitative methods, and the ability to work in an agile environment. This position offers a hybrid work schedule and competitive hourly pay ranging from $75 to $80.

Qualifications

• 5–7+ years of UX research experience in enterprise environments.
• Strong mix of qualitative and quantitative research methods.
• Experience working on complex systems or internal tools.

Responsibilities

• Developing and driving research strategies aligned to product goals.
• Leading end-to-end research including interviews and usability testing.
• Translating findings into clear, actionable narratives for stakeholders.

Skills

UX research experience

Qualitative and quantitative research methods

Analytics (Adobe Analytics, Quantum Metric)

Agile development experience

Job description

A leader in the aviation industry is seeking a Senior UX Researcher to support complex internal tools used by call center teams. This role involves developing research strategies, leading research projects, and collaborating with cross-functional teams. The ideal candidate should have 5–7 years of UX research experience, a strong background in both qualitative and quantitative methods, and the ability to work in an agile environment. This position offers a hybrid work schedule and competitive hourly pay ranging from $75 to $80.