Senior UX Researcher

PTR Global; Fort Worth (TX); Hybrid; USD 103,320 - 110,208; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) contributions

Applicable PTO and sick leave

Job summary

A leader in the aviation industry is seeking a Senior UX Researcher to support complex internal tools used by call center teams. This role involves developing research strategies, leading research projects, and collaborating with cross-functional teams. The ideal candidate should have 5–7 years of UX research experience, a strong background in both qualitative and quantitative methods, and the ability to work in an agile environment. This position offers a hybrid work schedule and competitive hourly pay ranging from $75 to $80.

Qualifications

• 5–7+ years of UX research experience in enterprise environments.
• Strong mix of qualitative and quantitative research methods.
• Experience working on complex systems or internal tools.

Responsibilities

• Developing and driving research strategies aligned to product goals.
• Leading end-to-end research including interviews and usability testing.
• Translating findings into clear, actionable narratives for stakeholders.

Skills

UX research experience

Qualitative and quantitative research methods

Analytics (Adobe Analytics, Quantum Metric)

Agile development experience

Job description

Hybrid | Dallas–Fort Worth (Tues–Thurs onsite)

We're partnering with a leader in the aviation space to bring on a Senior UX Researcher supporting complex, internal tools used by call center teams.

This role sits within a multidisciplinary Digital Customer Experience group, working closely with product, design, and engineering to influence decisions from early concept through implementation. It’s a strong opportunity for someone who enjoys working on systems-level problems where research directly shapes product direction.

What makes this role interesting:

• Enterprise-scale, internal platforms supporting operational teams
• High visibility across product, design, and engineering
• Opportunity to influence both product decisions and broader research strategy
• Work tied to large initiatives, including a homepage redesign impacting internal workflows

What you’ll be doing:

• Developing and driving research strategies aligned to product goals and OKRs
• Leading end-to-end research (interviews, usability testing, heuristic reviews)
• Leveraging analytics (Adobe Analytics, Quantum Metric) to support insights
• Partnering closely with Product Owners to influence decisions through research
• Translating findings into clear, actionable narratives for stakeholders
• Operating within an agile, cross-functional environment

What they’re looking for:

• 5–7+ years of UX research experience in enterprise environments
• Strong mix of qualitative and quantitative research methods
• Experience working on complex systems or internal tools
• Comfortable owning both research strategy and execution

• Hours: 40 hours per week
• Hybrid Schedule: Onsite Tuesday–Thursday (mandatory)
• Work Authorization: Must be eligible to work in the U.S. (no H-1B, no C2C)
• Duration: Contract through end of year + highly likely extension into next year
• Portfolio: Required for consideration
• Benefits: Medical, Dental, Vision, and 401(k) options after 60 days, plus applicable PTO and sick leave per state/local law
• Pay Range: $75–$80 per hour (W2)

If you’ve worked on complex enterprise products and enjoy being embedded with product teams where research actually drives decisions, this is a strong one.

Compensation for this position will be determined based on several factors, including the scope, complexity, and location of the role; market labor costs; the candidate’s skills, education, training, credentials, and experience; and other employment conditions. Full-time consultants are eligible for benefits, including medical, dental, vision, and 401(k) contributions, along with any PTO, sick leave, or other benefits required by applicable state or local laws where you reside or work.