Senior UX Researcher

Dentsply Sirona; Waltham (MA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior UX Researcher to enhance user experience in cloud-based dental applications. This hybrid role focuses on leading research initiatives that uncover user needs and drive innovative solutions. Collaborating with diverse teams, you'll advocate for user-centered design and influence product strategy. Join a passionate team dedicated to improving dental care worldwide, while enjoying professional development and a culture of high performance. If you're ready to shape the future of dental technology, this opportunity is perfect for you.

Benefits

Professional Development

Hybrid Work Environment

Health Insurance

Flexible Hours

Travel Opportunities

Qualifications

• 5+ years of UX research experience in an industry setting.
• Proven track record of leading impactful UX research initiatives.
• Experience with global multi-disciplinary teams.

Responsibilities

• Plan and execute qualitative and quantitative research methods.
• Collaborate with cross-functional teams to integrate research insights.
• Utilize research findings to inform product design decisions.

Skills

UX Research

Qualitative Research

Quantitative Research

Stakeholder Management

Communication Skills

Storytelling

Education

Bachelor's or Master's degree in User Experience

Cognitive Psychology

Anthropology

Tools

Usability Testing Tools

Survey Tools

Job description

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

We are seeking an experienced Senior UXResearcher to join our team and play a pivotal role in shaping the user experience of our cloud-based dentistry applications (DS Core). In this role, you will lead research initiatives to uncover deep insights into user needs, behaviors, and pain points, driving the development of innovative solutions that empower dental practitioners and enhance dental care delivery. As a Senior UX Researcher, you will work closely with cross-functional teams, including product managers, UX designers, developers, clinicians, and other stakeholders, ensuring that our clinical applications are designed with a user-centered approach.

This is a hybrid role that will require you to be in the Waltham, MA office at least one day per week.

Primary Job Responsibilities:

• UX research insights: Plan and execute qualitative and quantitative research methods, including interviews, usability testing, surveys, and data analysis, to gain deep insights into the needs, behaviors, and pain points of our users.

• Collaborate Cross-Functionally: Work closely with product managers, UX designers, UX researchers, developers, and clinical experts to integrate research insights into the design and development process. Participate in cross-functional meetings and discussions to share findings, support design decisions and shape long-term UX strategy.

• Research-Driven Decision Making: Utilize research findings and data to inform and influence product design and development decisions. Advocate for the user's perspective and advocate for user needs throughout the software development lifecycle.

• Support Research Planning: Assist in defining research goals and developing research plans that align with project objectives. Contribute to prioritizing research activities based on project needs and timelines.

• Stay Ahead of Trends: Keep up with industry trends, emerging research methods, and advancements in dental care. Apply new knowledge to improve research practices and contribute to innovative design solutions.

Qualifications

Education:

• Bachelor's or Master's degree in User Experience, Human-Computer Interaction, Cognitive psychology, anthropology or a related field or equivalent practical experience.

Years and Type of Experience:

• 5+ years of UX research experience in an industry setting, with a demonstrated ability to lead research initiatives and influence product strategy.
• Proven track record of leading impactful UX research initiatives and driving user-centered design within organizations.
• Experience working with a global multi-disciplinary team of UX professionals, Product/Solution Managers and Architects/technical leads throughout the design process.
• Experience in B2B and/or complex software systems is a plus.

Key Skills, Knowledge & Capabilities:

• Strong communication and storytelling skills, effectively translating complex research insights into compelling narratives that resonate with diverse stakeholders.

• Proficiency in various research methodologies and tools, with the ability to adapt methods to specific project needs.

• Strong stakeholder management—ability to engage and align teams around user insights and drive design decisions based on research.

• Interest in complex B2B products, with a curiosity for understanding highly technical or specialized user workflows.

• Mastery of German or any other languages is a plus.

• Willingness to travel (up to 10%) for user research and stakeholder collaboration.

#LI-AG2

DentsplySirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [e-mail]. Please be sure to include “Accommodation Request” in the subject.

For California Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at [e-mail]