Senior UX Researcher

KellyMitchell Group; Fort Worth (TX); Hybrid; USD 61,000 - 88,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

ESOP

401K

Job summary

KellyMitchell Group is seeking an experienced UX Researcher in Fort Worth, TX for a hybrid role. You will design and execute qualitative and quantitative studies, translate insights into product guidance, and partner with engineers and product teams to influence roadmap.

The ideal candidate has a strong background in user-centered design, can work in Agile environments, and leverages analytics tools such as Adobe Analytics and Quantum Metric.

Qualifications

• Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related discipline.

Responsibilities

• Create research strategies based on project KPIs and develop usable test plans.

Skills

UX research

User-centered design

Qualitative & quantitative research

Agile software development

SQL / SPSS / R

Remote testing

Stakeholder communication

Education

Bachelor's degree in HCI/related

Tools

Adobe Analytics

Quantum Metric

SQL

Job description

Core Responsibilities

• Create research strategies based on project KPIs, developing usability test plans, scripts, and scenarios
• Regularly formulate and test hypotheses during design iterations
• Conduct qualitative UX research using methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries, and competitive analyses
• Perform quantitative UX research leveraging surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing, and unmoderated usability tests
• Design, recruit/schedule, and moderate usability studies and user interviews, effectively presenting actionable insights to product teams
• Use analytical tools such as Adobe Analytics or Quantum Metric to gather data insights that supplement portfolio research strategies
• Create, update, and advocate for personas, customer journey maps, and service blueprints to keep product teams organized and customer-centric
• Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs), and support scaling UX research through Research Ops

Required Skills/Experience (Must-Haves)

• Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related discipline
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design, or similar
• Strong understanding of user-centered design principles, with experience in both qualitative and quantitative research methods
• Experience and understanding of SPSS, R, SQL, database queries, or basic programming languages
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices/platforms
• Experience working closely with developers from inception through implementation in an Agile environment
• Advanced analytical skills for complex data problems and sustainable solutions

Preferred Skills/Experience (Nice-to-Haves)

• Master's degree in a related discipline
• 5+ years of experience as a UX practitioner
• Native iOS & Android research/design experience
• Experience owning and creating research strategies aligned to product OKRs
• Excellent written and verbal communication skills, with proven ability to collaborate across disciplines and product lines
• Portfolio and LinkedIn profile included with resume

Key Competencies & Behaviors

• Strong organizational skills with the ability to manage multiple concurrent projects
• Ability to present work in a clear, compelling manner, explaining recommendations by citing best practices, research data, or business requirements
• Comfortable working in a self-guided Agile environment across multiple initiatives and ceremonies
• Proven ability to collaborate effectively across disciplines, product lines, roles, and time zones
• Proactive mindset, reviewing customer feedback and quantitative UX metrics to identify areas of focus

Work Environment

Location: Fort Worth, TX
Hybrid: Onsite Tuesday–Thursday; remote Monday and Friday

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $44.00 and $64.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service.

We’re passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.