Senior UX Research Leader - AI Strategy, Hybrid

Everlaw

Walnut Creek (CA)

Hybrid

USD 195,000 - 246,000

Full time

14 days+

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Benefits offered by this job

Hybrid work

Equity

Learning & development

Vacation days

Paid parental leave

401(k) with company matching

Job summary

Everlaw seeks a Senior Manager, User Experience Research to lead a strategic research function in a hybrid Oakland, CA setting. You will shape research priorities, craft compelling narratives, and partner with Product, Eng, Marketing, and Data Science to guide AI-enabled decisions.

The role emphasizes building durable customer understanding, elevating research craft, and developing researchers for high-impact outcomes.

Qualifications

8+ years of user research experience shaping product strategy for complex B2B SaaS or regulated products.
Demonstrated ability to elevate research practice and mentor researchers.
Deep expertise in mixed-methods research and storytelling to influence decisions.
Strong synthesis skills turning data into durable artifacts like personas and journey maps.
Translate business problems into structured research plans and align cross-functional partners.
Ability to lead or manage a research team and operate with strong judgment.

Responsibilities

Set user research strategy and quarterly roadmap aligned with business priorities.
Synthesize findings into narratives and artifacts that influence product strategy.
Lead strategic, ambiguous research projects around AI workflows for legal professionals.
Manage a small team with clear roles, expectations, and performance standards.
Set high bars for rigor, critique, and customer empathy; select best methods per decision.
Partner with Product, Engineering, Marketing, and Data Science to inform decisions.
Scale impact with self-service frameworks and AI-enabled research tools.