Senior UX & Process Analytics Lead

Ohio Department of Job and Family Services

Akron (OH)

On-site

USD 95,000 - 140,000

Full time

12 days ago

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Job summary

Ohio Department of Job and Family Services is seeking a Senior UX Process Analyst within the Office of Information Services in Ohio. The role leads complex analysis across 88 counties, guiding modernization efforts and ensuring clear, practical guidance for counties to improve operations and user experience using Power Platform and related tools.

You will oversee requirements gathering, coordinate across counties, program offices, and OIS teams, mentor analysts, and shape statewide UX planning

Qualifications

5 years combined experience leading analysts and analyzing operations to implement IT solutions.
Experience reducing costs and increasing efficiencies via IT systems.
Familiarity with Power Platform for modernization initiatives.

Responsibilities

Lead enterprise requirements gathering with counties, program offices, and OIS teams.
Develop workflow models and process documentation for statewide UX.
Evaluate system changes and vendor solutions for county impact.
Define tasks, schedules, and collaboration methods using Teams and SharePoint.
Mentor junior analysts and promote standardized practices.
Contribute to statewide digital transformation through UX design.