Senior UX & Human Factors Designer - High-Stakes Interfaces

Citigroup Inc.; New York (NY); Hybrid; USD 170,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Citigroup Inc. is seeking a Vice President-level UX and Human Factors Designer to drive research, IA, journeys, and high-fidelity design across digital products.

You will collaborate with Product and Technology to deliver accessible, intuitive experiences in high-stakes environments such as trading platforms and security operations interfaces. You will mentor junior team members, contribute to design systems, and ensure compliance with ADA/WCAG standards while delivering on-time design handoffs

Qualifications

• 6+ years of relevant UX experience in enterprise-scale projects.
• Strong ability to articulate design decisions to senior leadership.
• Experience with design systems and cross-functional collaboration.
• Interest or knowledge in banking/finance domain is preferred.

Responsibilities

• Lead meetings with users, sponsors, and tech teams to gather requirements.
• Define IA, user journeys, personas, and conduct UX research.
• Identify metrics to support decisions and collaborate with engineers.
• Create wireframes, prototypes, and high-fidelity designs with Figma and related tools.
• Perform usability testing to inform design decisions and iterate.
• Deliver handoffs with design specs and assets for development.
• Ensure ADA/WCAG accessibility compliance and timely delivery.

Skills

Real-time data viz

Cognitive psychology

Communication skills

Figma

Sketch

Adobe XD

Axure

InVision

Design systems

Banking knowledge

Education

Bachelor’s degree

Master’s degree preferred

Formal UX qualification

Tools

Sketch

Figma

Adobe XD

Axure

InVision

Job description

Citigroup Inc. is seeking a Vice President-level UX and Human Factors Designer to drive research, IA, journeys, and high-fidelity design across digital products.

You will collaborate with Product and Technology to deliver accessible, intuitive experiences in high-stakes environments such as trading platforms and security operations interfaces. You will mentor junior team members, contribute to design systems, and ensure compliance with ADA/WCAG standards while delivering on-time design handoffs