Senior UX Designer, Post-Purchase Delivery Experience

Amazon Inc.; Factoria (WA); On-site; USD 138,000 - 186,000; Full time

Job summary

Amazon's Delivery Customer Experience team (ADX CX) seeks a Senior UX Designer to build post-purchase experiences that help customers understand and manage their orders. You will collaborate with senior leaders and multi-disciplinary teams to turn insights into scalable design systems and new features.

You will craft flows, wireframes, visuals, and prototypes, validate with usability studies and analytics, and advocate for the customer across the organization.

Qualifications

• 7+ years of design experience.
• Have an available online portfolio.
• Experience defining and maintaining design patterns and UX standards.
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design.
• Experience in life cycle design projects from design strategy through execution.
• Knowledge of best practices for information architecture and interaction design, user-centered design process.
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar.
• Experience designing and managing workflow with AI tools.

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery.
• Advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights.
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions.
• Create user flows, wireframes, visual designs, and prototypes to communicate detailed interaction behaviors.
• Assess and optimize the effectiveness of new and existing features via usability testing, user research, and analytics interpretation.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders.

Skills

7+ years of design experience

Portfolio

UX patterns

UX standards

Information architecture

Interaction design

Lifecycle design

User-centered design process

Figma

Adobe Creative Cloud

AI tools

Tools

Figma

Adobe Creative Cloud

AI tools

Job description

Amazon's Delivery Customer Experience team (ADX CX) seeks a Senior UX Designer to build post-purchase experiences that help customers understand and manage their orders. You will collaborate with senior leaders and multi-disciplinary teams to turn insights into scalable design systems and new features.

You will craft flows, wireframes, visuals, and prototypes, validate with usability studies and analytics, and advocate for the customer across the organization.