Senior UX Designer — End-to-End Customer Journeys

Gap Inc.; San Francisco (CA); On-site; USD 145,000 - 189,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) company match

Employee stock purchase plan

Medical, dental, vision, and life ins.

See more benefits

Job summary

Gap Inc. is seeking a Senior Designer to own the end-to-end customer experience for two brands, guiding discovery through post-purchase engagement.

You will partner with brand leadership, merchandising, and creative teams to balance customer needs with business goals within the design system framework. You’ll lead design, prototyping, testing, and delivery, leveraging AI-enabled tools to accelerate insight and impact, while collaborating with product management and engineering.

Qualifications

• Substantial experience designing consumer-facing digital commerce experiences with end-to-end journey thinking.
• Subject matter expertise in interaction design, information architecture, prototyping, and visual execution.
• Experience as the design partner to brand, marketing, merchandising, or creative stakeholders.

Responsibilities

• Lead design for two brands across end-to-end journeys and own high-leverage paths.
• Partner with brand leadership to frame problems and integrate design early in decision-making.
• Collaborate on what is shared across brands versus brand-distinct within the design system.
• Partner with Product Management and Engineering in ideation, planning and delivery. Drive multi-value-stream initiatives.
• Design work from problem framing through to launch for two brands.
• Conduct continuous discovery: interview customers, build prototypes, test with real users.
• Balance scope, impact, fidelity, and speed; flag when trade-offs affect customers.
• Use data and research to justify design decisions and tie outcomes to metrics.
• Design within the design system and extend patterns where needed for brand needs.
• Ensure accessibility, trust, and compliance from the outset.

Skills

End-to-end design

Interaction design

Information architecture

Prototyping

Visual execution

Brand collaboration

AI-enabled design

Job description

Gap Inc. is seeking a Senior Designer to own the end-to-end customer experience for two brands, guiding discovery through post-purchase engagement.

You will partner with brand leadership, merchandising, and creative teams to balance customer needs with business goals within the design system framework. You’ll lead design, prototyping, testing, and delivery, leveraging AI-enabled tools to accelerate insight and impact, while collaborating with product management and engineering.