Senior UX Designer - Hybrid Contract for Transit UX

Hard Problems; Boston (MA); Hybrid; USD 104,000 - 110,000; Part time

Benefits offered by this job

Hybrid work arrangement

Job summary

MBTA’s Technology Innovation Division seeks a Senior UX Designer to plan and deliver user experience design and research across defined product areas. The role is a term-limited contractor position with no direct MBTA employment, requiring collaboration with product, engineering, and design partners to deliver user-centered solutions.

The role supports usability testing, accessibility evaluation, and design QA, balancing user needs with operational realities and security requirements.

Qualifications

• Two+ years of relevant professional UX design experience.
• Strong working knowledge of UX design methods and practices.
• Experience conducting or contributing to qualitative research end-to-end.
• Experience designing multi-touchpoint or platform-level user experiences.

Responsibilities

• Plan and deliver UX design work across features or product areas, producing flows, wireframes, prototypes, and specifications.
• Conduct qualitative research end-to-end from planning to synthesis and communicating findings.
• Apply research insights to design solutions balancing user needs, accessibility, and technical constraints.
• Contribute to design systems, standards, and practices to maintain consistency and quality.
• Collaborate with product, engineering, and design partners to align on goals and feasibility.
• Protect data security, privacy, and MBTA policies in all work.

Skills

UX design

Qualitative research

Collaboration

Communication

Education

Bachelor's degree

Job description

MBTA’s Technology Innovation Division seeks a Senior UX Designer to plan and deliver user experience design and research across defined product areas. The role is a term-limited contractor position with no direct MBTA employment, requiring collaboration with product, engineering, and design partners to deliver user-centered solutions.

The role supports usability testing, accessibility evaluation, and design QA, balancing user needs with operational realities and security requirements.