Senior UI/UX Designer — Transit Digital Experience Lead

Cloud and Things; New York (NY); Hybrid; USD 143,270,000 - 157,597,000; Full time

Job summary

Cloud and Things in New York is seeking a UI/UX Designer to join a cross-functional team focused on improving the rider experience across bus and subway digital products. You will lead user-centered design for complex mobile experiences and partner with research, product, engineering, and creative teams to deliver accessible rider experiences.

This exempt position is hybrid (3 days onsite / 2 remote). Duration: 12 months with potential for extension.

Qualifications

• 8+ years of UX design experience, with a focus on mobile applications.
• Proven experience leading UX for complex digital products.
• Experience working in Agile development environments and with design systems.
• 6+ years of advanced communication experience, including presenting design concepts and findings to stakeholders.
• 6+ years of strong leadership experience, including championing user-centered design practices.
• 6+ years of user interface design experience, with proficiency in UX design tools and strong visual design skills.
• Ability to work effectively with complex requirements and maintain close attention to detail.

Responsibilities

• Develop and maintain design systems and style guides across digital platforms.
• Partner with user research to understand rider needs, behaviors, and pain points, and maintain a user feedback loop to continuously improve the user experience.
• Collaborate with product managers, engineers, the Creative team, and other stakeholders to align user needs, brand standards, and business goals.
• Present design concepts, user insights, and research findings to senior leadership and other stakeholders.
• Establish and document UX processes and best practices, and implement user testing and other quality-control measures.

Skills

UX design

Leadership

Communication

Design systems

Job description

Cloud and Things in New York is seeking a UI/UX Designer to join a cross-functional team focused on improving the rider experience across bus and subway digital products. You will lead user-centered design for complex mobile experiences and partner with research, product, engineering, and creative teams to deliver accessible rider experiences.

This exempt position is hybrid (3 days onsite / 2 remote). Duration: 12 months with potential for extension.