Sr. UX Designer - Skate (Contractor)

Hard Problems; Boston (MA); Hybride; USD 104 000 - 110 000; Temps partiel

Avantages offerts par ce poste

Hybrid work arrangement

Résumé du poste

MBTA’s Technology Innovation Division seeks a Senior UX Designer to plan and deliver user experience design and research across defined product areas. The role is a term-limited contractor position with no direct MBTA employment, requiring collaboration with product, engineering, and design partners to deliver user-centered solutions.

The role supports usability testing, accessibility evaluation, and design QA, balancing user needs with operational realities and security requirements.

Qualifications

• Two+ years of relevant professional UX design experience.
• Strong working knowledge of UX design methods and practices.
• Experience conducting or contributing to qualitative research end-to-end.
• Experience designing multi-touchpoint or platform-level user experiences.

Responsabilités

• Plan and deliver UX design work across features or product areas, producing flows, wireframes, prototypes, and specifications.
• Conduct qualitative research end-to-end from planning to synthesis and communicating findings.
• Apply research insights to design solutions balancing user needs, accessibility, and technical constraints.
• Contribute to design systems, standards, and practices to maintain consistency and quality.
• Collaborate with product, engineering, and design partners to align on goals and feasibility.
• Protect data security, privacy, and MBTA policies in all work.

Connaissances

UX design

Qualitative research

Collaboration

Communication

Formation

Bachelor's degree

Description du poste

The Massachusetts Bay Transportation Authority (MBTA) is the public transit agency for the Greater Boston region, operating bus, rail, subway, and ferry services. Its mission is to provide safe, reliable, and accessible transportation to the public. The Technology Innovation Division works to improve the usability, accessibility, and effectiveness of MBTA digital products and services.

The Senior UX Designer sits within the MBTA's Technology Innovation Division and is responsible for planning and delivering user experience design and research activities across defined product areas or initiatives. The role has no direct reports, though it may involve mentoring junior designers. It is a term-limited, project-specific contractor position and is not a direct MBTA employment.

What you would do

• Plan and deliver UX design work across features or product areas, producing production-ready artifacts including flows, wireframes, prototypes, and specifications.
• Conduct qualitative research end-to-end: research planning, interview guides, interviews, task analysis, synthesis, and communicating findings to inform design decisions.
• Apply research insights to design solutions that balance user needs, accessibility requirements, operational realities, technical constraints, and agency goals.
• Use and contribute to established design systems, documentation standards, and UX practices to maintain consistency and quality.
• Design coherent experiences across touchpoints, considering the full rider or staff journey where relevant.
• Contribute to product definition, roadmap discussions, and sprint planning by representing user needs and experience risks.
• Identify usability and accessibility risks early and partner with cross-functional teams to address them.
• Participate in usability testing, accessibility evaluation, and design quality assurance activities.
• Collaborate with product, engineering, and design partners to align on goals, define requirements, and ensure solutions are feasible and user-centered.
• Protect data security, compliance, and privacy across all work by following MBTA policies and industry best practices.

What they are looking for

• Bachelor's degree from an accredited institution (substitutions accepted: high school diploma or GED with seven additional years of experience; associate's degree with three additional years; master's degree substitutes for two years of general experience; relevant certification substitutes for one year of experience).
• At least two years of relevant professional experience in UX design.
• Strong working knowledge of UX design methods and practices.
• Experience conducting or contributing to qualitative research activities end-to-end.
• Experience designing multi-touchpoint or platform-level user experiences.
• Ability to collaborate effectively with product and engineering partners.
• Ability to communicate design and research decisions clearly, including tradeoffs.
• Preferred: more than four years of relevant professional experience.
• Preferred: experience working with engineering to document interactions and system behaviors.
• Preferred: familiarity with Service Design, outcomes, and jobs-to-be-done frameworks.
• Preferred: experience working in agile delivery environments on cross-functional teams.

Working arrangements

This is a hybrid position requiring at least three days per week in the office at 10 Park Plaza, Boston, MA. Candidates must be able to commute to the Boston metro area. The role is a term-limited, project-specific contractor position and is not direct MBTA employment. All employees must be legally authorized to work in the United States on an unrestricted basis; the MBTA does not offer employer work sponsorship.

Pay and benefits

• $75.18 - $79.61 per hour (equivalent to approximately $156,374 - $165,589 annually based on a 40-hour week).