Senior UX Designer - DevEx & AI Tools (Remote)

Allstate Insurance; Chicago (IL); Remote; USD 80,000 - 137,000; Full time

Job summary

Allstate Insurance is seeking a Senior UX Designer within Core Engineering & Platforms to enhance developer-facing tools and enterprise platforms, focusing on DevEx, AI-enabled workflows, and internal services.

You will partner with Product, Engineering, Customer Success, and UX teams to deliver meaningful value, conduct UX research, create workflows, wireframes, and prototypes, and drive measurable usability improvements.

Qualifications

• 5+ years of experience in UX design, product design, service design, or related disciplines.
• Experience designing complex enterprise applications, engineering tools, or platform products.
• Strong UX research, usability testing, and customer-centered design skills.

Responsibilities

• Design and enhance user experiences across engineering platforms, enterprise technology products, and developer-facing tools.
• Conduct UX reviews and provide recommendations to improve usability, productivity, and adoption.
• Create workflows, wireframes, prototypes, and experience concepts that simplify complex technical processes.
• Facilitate customer interviews, discovery sessions, journey mapping workshops, and service design activities.
• Analyze Voice of Customer feedback, experience metrics, and user research findings to identify improvement opportunities.
• Translate customer insights into design recommendations and product enhancements.
• Partner with Product, Engineering, Customer Success, and UX stakeholders to prioritize experience improvements.
• Support implementation through design handoff, usability testing, and collaboration with delivery teams.
• Identify usability gaps, friction points, and opportunities to improve end-to-end user journeys.
• Contribute to experience strategy, governance, UX best practices, and measurement of user experience success.

Skills

User Experience

UX Design

User Research

Wireframing

Collaboration

Job description

Allstate Insurance is seeking a Senior UX Designer within Core Engineering & Platforms to enhance developer-facing tools and enterprise platforms, focusing on DevEx, AI-enabled workflows, and internal services.

You will partner with Product, Engineering, Customer Success, and UX teams to deliver meaningful value, conduct UX research, create workflows, wireframes, and prototypes, and drive measurable usability improvements.