UI/UX Designer

Delta System & Software, Inc.; Jersey City (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Delta System & Software, Inc. is seeking a UX/service designer to lead end-to-end service design in complex, multi-stakeholder environments.

You will map journeys, blueprint services, facilitate workshops, and craft design stories while executing UX work from flows to prototypes. You will conduct research across discovery and evaluation methods, synthesise inputs into clear recommendations, and present to senior leaders to drive cross-functional alignment.

Responsibilities

• Evidence of end-to-end service design work in complex, multi-stakeholder environments.
• Strong capability in journey mapping, service blueprinting, systems thinking, workshop facilitation, and design storytelling.
• Ability to execute UX design where needed, including user flows, wireframes, interactive prototypes, and evaluative testing.
• Research experience across discovery and evaluation methods, with the ability to synthesise qualitative and quantitative inputs into clear recommendations.
• Experience presenting to senior stakeholders and facilitating alignment across cross-functional teams.
• Comfortable working with ambiguity, unfamiliar domains, and complex subject matter.
• Demonstrated interest in using AI-enabled tools to improve design, research, synthesis, collaboration, and delivery outcomes.
• Confidence working within policy, governance, risk, and regulatory constraints.
• Curious, self-directed, and able to rapidly build understanding of complex domains.
• Comfortable moving between discovery, service design, UX execution, client facilitation, and prototype development.
• Low ego and team-first, with a willingness to build on others' ideas and let go of their own when evidence changes.
• Open to constructive challenge and able to challenge others with care, clarity, and evidence.
• Resilient in the face of ambiguity, pace, feedback, and changing priorities.
• Strong visual and verbal communicators who can make complexity legible.
• Evidence-led, practical, and outcome-focused.
• Able to work across product, AI, data, engineering, engagement, business, risk, and client teams.
• Comfortable contributing beyond a narrow design lane while respecting clear accountability.
• Motivated by learning, experimentation, and helping others develop.
• Experience in financial services, asset servicing, banking, capital markets, payments, data-heavy services, or regulated sectors.
• Exposure to client-facing innovation, commercial strategy, value engineering, product ventures, or co-creation.
• Experience designing AI-enabled experiences, human + agent workflows, decision-support tools, or enterprise workflow products.
• Experience using AI-enabled tools for research synthesis, journey mapping, concept development, prototyping, or testing.
• Exposure to risk and controls, operational services, data products, or complex enterprise platforms.

Job description

Location: Lake Mary (FL /Pittsburgh (PA /Jersey City (NJ

Duration: Long term

Responsibilities:

Evidence of end-to-end service design work in complex, multi-stakeholder environments.

Strong capability in journey mapping, service blueprinting, systems thinking, workshop facilitation, and design storytelling.

Ability to execute UX design where needed, including user flows, wireframes, interactive prototypes, and evaluative testing.

Research experience across discovery and evaluation methods, with the ability to synthesise qualitative and quantitative inputs into clear recommendations.

Experience presenting to senior stakeholders and facilitating alignment across cross-functional teams.

Comfortable working with ambiguity, unfamiliar domains, and complex subject matter.

Demonstrated interest in using AI-enabled tools to improve design, research, synthesis, collaboration, and delivery outcomes.

Confidence working within policy, governance, risk, and regulatory constraints.

Curious, self-directed, and able to rapidly build understanding of complex domains.

Comfortable moving between discovery, service design, UX execution, client facilitation, and prototype development.

Low ego and team-first, with a willingness to build on others' ideas and let go of their own when evidence changes.

Open to constructive challenge and able to challenge others with care, clarity, and evidence.

Resilient in the face of ambiguity, pace, feedback, and changing priorities.

Strong visual and verbal communicators who can make complexity legible.

Evidence-led, practical, and outcome-focused.

Able to work across product, AI, data, engineering, engagement, business, risk, and client teams.

Comfortable contributing beyond a narrow design lane while respecting clear accountability.

Motivated by learning, experimentation, and helping others develop.

Experience in financial services, asset servicing, banking, capital markets, payments, data-heavy services, or regulated sectors.

Exposure to client-facing innovation, commercial strategy, value engineering, product ventures, or co-creation.

Experience designing AI-enabled experiences, human + agent workflows, decision-support tools, or enterprise workflow products.

Experience using AI-enabled tools for research synthesis, journey mapping, concept development, prototyping, or testing.

Exposure to risk and controls, operational services, data products, or complex enterprise platforms.