Senior UX Designer

Functional Sourcing; Newark (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Functional Sourcing is seeking a Senior UX Expert at Newark Liberty International Airport to lead user experience initiatives in Global Business Services. The role involves managing UX projects, conducting user research, and enhancing customer experience in collaboration with the APAC UX Lead and stakeholders in Vietnam. Ideal candidates should have a proven background in UX research and service design, along with strong project management skills.

Qualifications

• Proven experience as a Senior UX Expert.
• Strong understanding of UX research and service design.
• Experience in project management.

Responsibilities

• Lead and manage UX projects in Vietnam.
• Conduct user research and facilitate design thinking workshops.
• Consolidate and analyze data for UX financial planning.

Job description

Newark Liberty International Airport (EWR), Newark International Airport Street, Newark, NJ

We are looking for a Senior UX Expert to lead user experience initiatives within Global Business Services (eg, Finance, HR, Logistics). You will play a strategic role in shaping service experiences through UX research, service design, and project management, collaborating closely with the APAC UX Lead and stakeholders in Vietnam.

Responsibilities

• Lead and manage UX projects in Vietnam, ensuring alignment with APAC UX strategy and KPIs.
• Conduct user research (interviews, usability testing) and facilitate design thinking workshops.
• Consolidate and analyze data for UX financial planning, reporting, and process improvement.
• Collaborate with business units to identify new service opportunities and enhance customer experience.