Senior UX Design Lead, AI-Driven End-to-End Experiences

Colorado Psychiatric; Northern (KY); Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a Lead Experience Designer to shape end-to-end care experiences across health services and digital platforms. You will fuse customer needs, business goals, and technical realities in a fast-evolving health care context, delivering thoughtful, human-centered solutions.

You will lead design across products, drive prototypes and information architectures, and mentor teams while embracing AI-enabled workflows.

Qualifications

• 7+ years of product design, UX design, service design, or related discipline in a complex corporate setting.
• Fluency with Figma and ability to integrate Claude and Copilot into everyday work.
• Ability to work independently with accountability and deliver outcomes with minimal supervision.
• Ability to frame problems clearly, move between strategic thinking and hands-on execution, and measure impact over time.

Responsibilities

• Represent design across a broad, complex, and technical domain, advocating for user needs, experience cohesion, and high-quality execution within a cross-functional leadership team
• Design high-quality end-to-end experiences across products and services, using artifacts such as prototypes, workflow diagrams, technical flows, information architecture, and experience models to clarify the problem space and align teams toward a common goal
• Help teams frame problems, identify opportunities, and make thoughtful decisions in ambiguous spaces
• Apply systems thinking to connect user needs, business goals, technical constraints, dependencies, and integration points into coherent solutions
• Use human-centered design methods and user insights to keep teams focused on real customer needs during framing, solutioning, and iteration
• Drive tactical delivery and strategic impact in a rapidly changing environment, balancing adaptability, prioritization, and a focus on outcomes
• Thoughtfully incorporate AI capabilities, tools, and workflows into everyday work, with both speed and quality in mind, while knowing what requires collaboration and what can be delegated

Skills

Systems thinking

User-centered design

Storytelling / presentation

Cross-functional collaboration

Communication

AI tooling integration

Tools

Figma

Claude

Copilot

Job description

CVS Health is seeking a Lead Experience Designer to shape end-to-end care experiences across health services and digital platforms. You will fuse customer needs, business goals, and technical realities in a fast-evolving health care context, delivering thoughtful, human-centered solutions.

You will lead design across products, drive prototypes and information architectures, and mentor teams while embracing AI-enabled workflows.