Senior Experience Design Lead

CVS Health Corporation; West Virginia; Hybride; USD 107 000 - 284 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Paid Time Off

Retirement Savings

Résumé du poste

CVS Health is seeking a Lead Experience Designer to connect user needs with business goals and technical realities in healthcare delivery. This hands-on role requires systems thinking, craft, and collaboration across a shared domain leadership model to discover problems, deliver thoughtful solutions, and continuously improve.

You will shape end-to-end experiences across products, driving design quality, AI-enabled workflows, and strategic impact in a dynamic environment with a focus on outcomes.

Qualifications

• 7+ years in product/UX design within a complex corporate setting.
• Fluency with Figma and AI tooling like Claude and Copilot.
• Ability to operate independently with accountability and minimal supervision.
• Frame problems clearly and connect design work to core user journeys.
• Strong communication, storytelling, and presentation skills.
• Experience collaborating across cross-functional teams in regulated environments.

Responsabilités

• Represent design across a broad, complex domain within a cross-functional leadership team.
• Design end-to-end experiences using prototypes, information architecture, and experience models.
• Help teams frame problems, identify opportunities, and make thoughtful decisions.
• Apply systems thinking to connect user needs, business goals, constraints, dependencies, and integrations.
• Use human-centered methods and user insights to keep teams focused on real customer needs.
• Drive tactical delivery and strategic impact in a rapidly changing environment.
• Incorporate AI capabilities into workflows with speed and quality while balancing collaboration.

Connaissances

UX design

Figma

AI tooling: Claude

Independent delivery

Systems thinking

Communication skills

Outils

Figma

Copilot

Claude

Description du poste

CVS Health is seeking a Lead Experience Designer to connect user needs with business goals and technical realities in healthcare delivery. This hands-on role requires systems thinking, craft, and collaboration across a shared domain leadership model to discover problems, deliver thoughtful solutions, and continuously improve.

You will shape end-to-end experiences across products, driving design quality, AI-enabled workflows, and strategic impact in a dynamic environment with a focus on outcomes.