Lead Experience Designer — Health Care UX & AI

CVS Health Corporation; Illinois; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health Corporation is seeking a Lead Experience Designer to join Health Care Delivery. You will connect customer needs, business goals, and technical realities to create thoughtful, AI-enabled solutions grounded in health care contexts.

In this hands-on role, you will mentor teams, shape end-to-end experiences across products and services, and apply systems thinking to align goals with complex cross-functional constraints. Strong craft, storytelling, and collaboration are essential.

Qualifications

• 7+ years in product/UX/service design within a complex corporate setting.
• Fluency with industry-standard product design tools such as Figma and ability to integrate AI tooling such as Claude and Copilot into everyday work.
• Demonstrated ability to operate independently with accountability, delivering what is needed to achieve stated outcomes in a results-oriented environment with minimal supervision.
• Ability to frame problems clearly, move between strategic thinking and hands-on execution, stay connected to the core problem throughout the design process, and measure impact over time.
• Ability to break down complex design problems into the right size and sequence, and connect the work to broader user journeys, organizational context, and cross-functional systems.
• Strong communication and presentation skills, with the ability to use storytelling to explain design rationale clearly, influence decisions and product direction, facilitate alignment through workshops, and adapt the message for different audiences

Responsibilities

• Represent design across a broad, complex, and technical domain, advocating for user needs, experience cohesion, and high-quality execution within a cross-functional leadership team
• Design high-quality end-to-end experiences across products and services, using artifacts such as prototypes, workflow diagrams, technical flows, information architecture, and experience models to clarify the problem space and align teams toward a common goal
• Help teams frame problems, identify opportunities, and make thoughtful decisions in ambiguous spaces
• Apply systems thinking to connect user needs, business goals, technical constraints, dependencies, and integration points into coherent solutions
• Use human-centered design methods and user insights to keep teams focused on real customer needs during framing, solutioning, and iteration
• Drive tactical delivery and strategic impact in a rapidly changing environment, balancing adaptability, prioritization, and a focus on outcomes
• Thoughtfully incorporate AI capabilities, tools, and workflows into everyday work, with both speed and quality in mind, while knowing what requires collaboration and what can be delegated

Skills

Product design

UX design

Service design

Cross-functional collaboration

Communication skills

Systems thinking

Tools

Figma

Claude AI

Copilot

Job description

CVS Health Corporation is seeking a Lead Experience Designer to join Health Care Delivery. You will connect customer needs, business goals, and technical realities to create thoughtful, AI-enabled solutions grounded in health care contexts.

In this hands-on role, you will mentor teams, shape end-to-end experiences across products and services, and apply systems thinking to align goals with complex cross-functional constraints. Strong craft, storytelling, and collaboration are essential.