Lead UX Design & Experience Strategy

CVS Health Corporation; California; Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Bonus eligibility

Equity awards program

Comprehensive benefits

Job summary

CVS Health Corporation in California seeks a Lead Experience Designer to connect customer needs, business goals, and technical realities into thoughtful health care solutions. The role emphasizes strong craft, systems thinking, and collaboration within a shared domain leadership model.

The candidate will design end-to-end experiences with prototypes, information architecture, and experience models, while applying human-centered design and AI-enabled workflows.

Qualifications

• 7+ years of experience in product design, UX design, service design, or a closely related discipline within a complex corporate setting.
• Fluency with industry-standard product design tools such as Figma, and ability to integrate common AI tooling such as Claude and Copilot into everyday work
• Demonstrated ability to operate independently with accountability, delivering what is needed to achieve stated outcomes in a results-oriented environment with minimal supervision
• Ability to frame problems clearly, move between strategic thinking and hands-on execution, stay connected to the core problem throughout the design process, and measure impact over time
• Ability to break down complex design problems into the right size and sequence, and connect the work to broader user journeys, organizational context, and cross-functional systems
• Strong communication and presentation skills, with the ability to use storytelling to explain design rationale clearly, influence decisions and product direction, facilitate alignment through workshops, and adapt the message for different audiences

Responsibilities

• Represent design across a broad, complex, and technical domain, advocating for user needs, experience cohesion, and high-quality execution within a cross-functional leadership team
• Design high-quality end-to-end experiences across products and services, using artifacts such as prototypes, workflow diagrams, technical flows, information architecture, and experience models to clarify the problem space and align teams toward a common goal
• Help teams frame problems, identify opportunities, and make thoughtful decisions in ambiguous spaces
• Apply systems thinking to connect user needs, business goals, technical constraints, dependencies, and integration points into coherent solutions
• Use human-centered design methods and user insights to keep teams focused on real customer needs during framing, solutioning, and iteration
• Drive tactical delivery and strategic impact in a rapidly changing environment, balancing adaptability, prioritization, and a focus on outcomes
• Thoughtfully incorporate AI capabilities, tools, and workflows into everyday work, with both speed and quality in mind, while knowing what requires collaboration and what can be delegated

Skills

Independent execution

Problem framing

Communication & storytelling

Strategic thinking

Hands-on execution

Cross-functional collaboration

Tools

Figma

Claude

Copilot

Job description

CVS Health Corporation in California seeks a Lead Experience Designer to connect customer needs, business goals, and technical realities into thoughtful health care solutions. The role emphasizes strong craft, systems thinking, and collaboration within a shared domain leadership model.

The candidate will design end-to-end experiences with prototypes, information architecture, and experience models, while applying human-centered design and AI-enabled workflows.