Lead Experience Designer — Health Care & AI

8350 Oak Street Health MSO LLC; Illinois; Hybride; USD 107 000 - 284 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources, based on eligibility

Résumé du poste

CVS Health is seeking a Lead Experience Designer to unite customer needs, business goals, and technical realities across a broad, complex domain. You will influence cross-functional teams and advocate for user-centered craft in a fast-changing health care technology environment.

You will design end-to-end experiences using prototypes, IA, and flows, apply systems thinking, and integrate AI tools like Claude and Copilot.

Qualifications

• 7+ years of experience in product design, UX design, service design, or a closely related discipline within a complex corporate setting.
• Fluency with industry-standard product design tools such as Figma, and ability to integrate common AI tooling such as Claude and Copilot into everyday work
• Demonstrated ability to operate independently with accountability, delivering what is needed to achieve stated outcomes in a results-oriented environment with minimal supervision
• Ability to frame problems clearly, move between strategic thinking and hands-on execution, stay connected to the core problem throughout the design process, and measure impact over time
• Ability to break down complex design problems into the right size and sequence, and connect the work to broader user journeys, organizational context, and cross-functional systems
• Strong communication and presentation skills, with the ability to use storytelling to explain design rationale clearly, influence decisions and product direction, facilitate alignment through workshops, and adapt the message for different audiences

Responsabilités

• Design high-quality end-to-end experiences across products and services, using artifacts such as prototypes, workflow diagrams, technical flows, information architecture, and experience models to clarify the problem space and align teams toward a common goal.
• Help teams frame problems, identify opportunities, and make thoughtful decisions in ambiguous spaces.
• Apply systems thinking to connect user needs, business goals, technical constraints, dependencies, and integration points into coherent solutions.
• Use human-centered design methods and user insights to keep teams focused on real customer needs during framing, solutioning, and iteration.
• Drive tactical delivery and strategic impact in a rapidly changing environment, balancing adaptability, prioritization, and a focus on outcomes.
• Thoughtfully incorporate AI capabilities, tools, and workflows into everyday work, with both speed and quality in mind, while knowing what requires collaboration and what can be delegated

Connaissances

Product Design

UX Design

Service Design

AI Tools

Cross-functional

Systems Thinking

Storytelling

Outils

Figma

Claude

Copilot

Description du poste

CVS Health is seeking a Lead Experience Designer to unite customer needs, business goals, and technical realities across a broad, complex domain. You will influence cross-functional teams and advocate for user-centered craft in a fast-changing health care technology environment.

You will design end-to-end experiences using prototypes, IA, and flows, apply systems thinking, and integrate AI tools like Claude and Copilot.