Senior UX & CX Optimization Consultant

Exavalu

United States

Remote

USD 120,000 - 180,000

Full time

6 days ago

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Benefits offered by this job

Flexible schedule

Remote work options

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Job summary

Exavalu is seeking an experienced Senior UX Consultant to evaluate and transform the usability of enterprise applications. The role focuses on usability analysis, UX research, customer journey optimization, and creating structured roadmaps to improve customer satisfaction and NPS.

The candidate will collaborate with product, design and engineering teams to translate findings into practical enhancements that deliver intuitive, efficient, and engaging experiences across digital platforms.

Qualifications

10+ years of experience in UX, Usability Consulting or Digital Experience.
Hands-on usability testing and UX research experience.
Strong user-centered design knowledge.
Experience building UX roadmaps and improvement strategies.
Expertise in customer journey mapping and pain point identification.
Ability to translate findings into actionable design recommendations.
Experience with enterprise/customer-facing applications.
Stakeholder management and strong communication skills.
Experience in Agile product development environments.

Responsibilities

Conduct comprehensive usability assessments and heuristic evaluations.
Identify friction points and gaps in the user experience.
Provide actionable UX and design recommendations for improvements.
Develop structured usability improvement roadmaps with short/medium/long-term initiatives.
Test applications from end-user and CX perspectives and validate improvements.
Collaborate with product, design and engineering teams to implement changes and track impact on CX/NPS.