Head of UX & AI-Driven Design Leadership

Netclaim; Houston, Northern (TX, KY); Hybrid; USD 230,000 - 300,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX is seeking a Head of UX to define the future of our customer experience. This leadership role will elevate design maturity across Product, Engineering and Design, championing human-centered AI-enabled UX while driving measurable business outcomes.

You’ll build world-class design capabilities, transform collaboration, and turn customer insights into product strategy and investment decisions. Expect a fast-paced, high-impact environment with strong executive visibility and a culture that

Qualifications

• A Bachelor’s degree or equivalent experience in Human Computer Interaction, Digital Media Design, Graphic Design or related field
• 10+ years leading Product Design or UX within high-growth SaaS organizations, shaping platform-scale customer experiences, modern design organizations and enterprise design maturity
• 5+ years leading leaders, building high-performing teams and developing exceptional design talent through periods of growth and transformation
• A portfolio demonstrating strategic UX leadership, platform thinking and measurable business impact
• Proven ability to define and champion an enterprise UX vision that aligns executive leadership, Product and Engineering around a shared customer experience strategy while influencing product strategy and investment decisions
• Demonstrated success leading organizational transformation, elevating design maturity and establishing UX as a strategic business capability
• Deep customer obsession with a track record of translating customer insights into product strategy, prioritization and measurable business outcomes
• Experience building customer research and feedback programs that inform product strategy and investment decisions
• Demonstrated success leveraging AI to accelerate research, prototyping, design quality and team productivity while advancing human-centered design
• Expertise building and scaling Design Operations, including design systems, research operations, governance and modern design practices
• Experience partnering with Product and Engineering leaders to modernize product development through AI, prototype-first practices and scalable cross-functional operating models
• Strong product and business acumen with the ability to balance customer needs, technical constraints and commercial outcomes
• Exceptional executive communication and storytelling skills with a proven ability to influence strategy through customer insight, design thinking and data
• Experience defining UX success metrics that improve adoption, engagement, satisfaction, retention and business performance
• Deep expertise in accessibility, inclusive design and modern UX best practices
• Culture Agility.
• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

Responsibilities

• Define the global enterprise UX vision, creating cohesive, differentiated customer experiences that elevate design maturity and strengthen the NAVEX platform
• Lead UX as a strategic business function, influencing product strategy, investment priorities and executive decisions through customer insight and design thinking
• Define and execute NAVEX's AI-enabled UX strategy, accelerating research, prototyping, documentation and delivery while championing human-centered design
• Champion a prototype-first product development model, using interactive prototypes to align Product and Engineering, reduce risk and accelerate delivery
• Be the voice of the customer, transforming research and customer insights into product strategy, prioritization and measurable business outcomes
• Lead Design Operations, building scalable design systems, research practices, governance and accessibility standards that enable quality and speed
• Set the standard for design excellence, establishing principles, governance and quality frameworks that deliver intuitive, accessible and exceptional experiences
• Build and inspire a world-class design organization, developing exceptional leaders and fostering a culture of accountability, experimentation and continuous improvement
• Strengthen how products are built, partnering with Product and Engineering to create operating models that improve collaboration, execution and delivery
• Measure customer and business impact, using data, customer feedback and product outcomes to continuously improve adoption, engagement, retention and experience quality

Skills

UX leadership

Design strategy

Executive communication

AI in UX

Design systems

People management

Customer research

Prototype-first

Education

Bachelor’s degree or equivalent in related field

Job description

NAVEX is seeking a Head of UX to define the future of our customer experience. This leadership role will elevate design maturity across Product, Engineering and Design, championing human-centered AI-enabled UX while driving measurable business outcomes.

You’ll build world-class design capabilities, transform collaboration, and turn customer insights into product strategy and investment decisions. Expect a fast-paced, high-impact environment with strong executive visibility and a culture that