Senior Utility Billing & Customer Service Manager

City of Plantation, Florida; Plantation (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Plantation, Florida, is seeking an exempt administrator to lead the Utility Billing and Customer Service Division within the Utilities Department. This role directs billing, AMI data systems, and customer service operations to ensure accurate, timely, and compliant utility services.

Responsibilities include supervising cashiering, meter reading, and billing maintenance, while coordinating with IT and vendors to optimize system performance and reporting.

Qualifications

• Bachelor’s Degree in Accounting, Business, or Public Administration, plus minimum 3 years of utilities, local government, and/or large billing/collection experience.
• Experience with AMI metering and utility billing systems is preferred.
• Strong knowledge of accounting principles and financial reporting.

Responsibilities

• Manage utility billing and customer service operations for the Utilities Department.
• Supervise cashiering, meter reading, and billing maintenance functions.
• Ensure accurate billing, data integrity, and timely reporting in AMI systems.

Skills

Accounting knowledge

Water/wastewater knowledge

Office software

Customer service

Supervisory methods

Communication skills

Mathematical skills

AMI/metering system familiarity

Education

Bachelor’s Degree in Accounting/Business/Public Administration

Tools

Excel

Access

Word

AMI metering system

Job description

The City of Plantation, Florida, is seeking an exempt administrator to lead the Utility Billing and Customer Service Division within the Utilities Department. This role directs billing, AMI data systems, and customer service operations to ensure accurate, timely, and compliant utility services.

Responsibilities include supervising cashiering, meter reading, and billing maintenance, while coordinating with IT and vendors to optimize system performance and reporting.