Utility Billing & Customer Service Manager

City-of-Beaumont,-Texas; Beaumont (TX); Vor Ort; USD 52.000 - 74.000; Vollzeit

Zusammenfassung

City of Beaumont is seeking a Customer Service Supervisor for the water utility billing office. You will coordinate daily operations, manage accounts, and handle complaints in person and by phone.

This onsite role requires a high school diploma with bookkeeping basics, five years in customer service, and some supervisory experience. Proficiency with AS400, word processing and spreadsheets is expected. Work hours are 8:00 a.m.–5:00 p.m., Monday–Friday, with possible extended hours.

Qualifikationen

• Graduation from high school or equivalent with bookkeeping/accounting/customer service courses.
• Five years of experience in customer service.
• One to two years supervisory experience preferred.
• Experience in public utility customer relations and/or utility billing preferred.

Aufgaben

• Coordinate and supervise daily operations of the water customer service office, including billing and account maintenance.
• Handle problems and/or complaints from customers in person and by phone.
• Review data and make timely decisions regarding accounts.

Kenntnisse

Supervisory skills

Interpersonal skills

Communication skills

Public relations

Data entry

Ausbildung

High school diploma

Bookkeeping coursework

Accounting coursework

Tools

AS400 knowledge

Word processing

Spreadsheet software

Jobbeschreibung

City of Beaumont is seeking a Customer Service Supervisor for the water utility billing office. You will coordinate daily operations, manage accounts, and handle complaints in person and by phone.

This onsite role requires a high school diploma with bookkeeping basics, five years in customer service, and some supervisory experience. Proficiency with AS400, word processing and spreadsheets is expected. Work hours are 8:00 a.m.–5:00 p.m., Monday–Friday, with possible extended hours.