Senior User Researcher - Public Sector & Accessibility Lead

Scrumconnect Limited; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Scrumconnect Consulting is a UK-based digital transformation consultancy delivering secure, scalable, and user-centred solutions across government and enterprise organisations.

We are recruiting a Senior User Researcher to lead user research across complex public sector engagements, embedded within multidisciplinary Agile teams, translating evidence into strategic decisions and ensuring accessible, regulator-ready services.

Qualifications

• Significant experience leading user research in UK public sector or government digital services.
• Proficiency with qualitative and quantitative research methods and ethical guidelines.
• Experience ensuring research aligns with WCAG and GDPR compliance.
• Ability to mentor junior researchers and work across multi-disciplinary teams.

Responsibilities

• Lead, scope and deliver user research across complex services and multi-team environments.
• Advise on selection and ethical safeguarding of qualitative and quantitative methods.
• Translate research insights into high-impact findings for senior stakeholders.
• Mentor and coach associate and mid-level researchers to raise team maturity.
• Ensure research complies with GDPR, data privacy and ethics standards.

Skills

User research leadership

Qualitative methods

Quantitative methods

Stakeholder communication

Education

Bachelor’s degree in a relevant field

Tools

Dovetail

Miro

Optimal Workshop

Job description

Scrumconnect Consulting is a UK-based digital transformation consultancy delivering secure, scalable, and user-centred solutions across government and enterprise organisations.

We are recruiting a Senior User Researcher to lead user research across complex public sector engagements, embedded within multidisciplinary Agile teams, translating evidence into strategic decisions and ensuring accessible, regulator-ready services.