Senior Public Sector User Researcher - Remote UK

Hyra; United States; Remote; USD 173,000 - 185,000; Part time

Job summary

Hyra is seeking a Senior User Researcher to join a multidisciplinary delivery team, shaping user-centred public services. You will plan, conduct, and communicate research informing service design, product decisions, and policy outcomes, within Agile environments.

You’ll work with Product Managers, Designers, and Developers, embedding research into sprints and championing user needs through evidence-driven decisions.

Qualifications

• Experience working in the Public sector and with GDS guidelines.
• Proven ability to deliver user research within Agile multidisciplinary teams.
• Ability to plan and conduct independent user research.
• Strong qualitative techniques: interviews, usability testing, discovery research.

Responsibilities

• Plan and deliver end-to-end user research activities across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative methods.
• Analyze findings and synthesize insights into actionable recommendations.
• Collaborate with Product Managers, Designers, Developers, and stakeholders.
• Advocate for user-centred design and evidence-based decisions within delivery.

Skills

Public sector experience

GDS knowledge

Agile research

Qualitative research

User interviews

Usability testing

Discovery research

Stakeholder management

Communication skills

Evidence-based decision making

Job description

Hyra is seeking a Senior User Researcher to join a multidisciplinary delivery team, shaping user-centred public services. You will plan, conduct, and communicate research informing service design, product decisions, and policy outcomes, within Agile environments.

You’ll work with Product Managers, Designers, and Developers, embedding research into sprints and championing user needs through evidence-driven decisions.