Senior UX Researcher - Public Sector, Remote

SOVRA; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Learning & development program

Paid parental leave

Job summary

SOVRA is seeking a Senior UX Researcher to build a continuous research practice across the buyer products as we develop an AI-native platform. You will ensure research informs product decisions by centering buyers, evaluators, contract managers and suppliers who compete for work.

The role blends strategy with hands-on studies, defines research methods, templates, recruitment, and a searchable insight library, and delivers generative and evaluative research including accessibility and AI-enabled

Qualifications

• 7+ years of UX research in enterprise SaaS or complex B2B environments.
• Built or formalized a research practice with operations, recruitment and an insight repository.
• Experience in regulated or compliance-heavy domains such as govtech, healthcare or finance.
• Proven ability to influence product and design decisions through research findings.
• Strong judgment on when to apply qualitative vs. quantitative methods.
• Mentored researchers and raised research quality across teams.
• Applied AI in research with a focus on accuracy and participant privacy.

Responsibilities

• Plan a quarterly research agenda with product leaders tied to the roadmap.
• Establish protocols, templates, consent processes and recruitment plus a searchable insight library.
• Lead generative and evaluative studies across procurement workflows.
• Partner with Data to combine behavioral data with customer insights and define success metrics.
• Maintain steady contact with buyers and suppliers through partnerships, user groups and sessions; travel North America ~20%.
• Bring evidence to roadmaps and facilitate workshops to turn findings into decisions; coach others to run research.

Skills

UX research experience

Research practice building

Regulated domain experience

Decision influence

Mixed-methods judgment

Research mentorship

Applied AI in research

Education

Bachelor's degree or equivalent hands-on experience

Tools

Dovetail

Gong

PostHog

Job description

SOVRA is seeking a Senior UX Researcher to build a continuous research practice across the buyer products as we develop an AI-native platform. You will ensure research informs product decisions by centering buyers, evaluators, contract managers and suppliers who compete for work.

The role blends strategy with hands-on studies, defines research methods, templates, recruitment, and a searchable insight library, and delivers generative and evaluative research including accessibility and AI-enabled