Senior User Experience Researcher

Cypress HCM; United States; On-site; USD 137,760 - 155,269; Part time

Job summary

A leading staffing and recruiting firm in the United States is seeking a highly-skilled Experience Researcher to drive actionable insights for product teams. This position requires extensive experience (8+ years) in both qualitative and quantitative methodologies. The researcher will collaborate closely with cross-functional partners to enhance product experiences effectively. This contract role offers a pay rate of $100-$112.71 per hour.

Qualifications

• 8+ years industry experience utilizing both qualitative and quantitative research.
• Demonstrated ability to manage multiple priorities without sacrificing quality.
• Experience conducting research in complex problem spaces like customer service or enterprise solutions.

Responsibilities

• Lead research to improve product experiences and drive value.
• Conduct qualitative and quantitative studies across various methods.
• Collaborate with teams to align research goals and timelines.

Skills

Qualitative research methodologies

Quantitative research methodologies

Statistical analysis

SQL queries

Communication skills

Education

Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences

Tools

Research tools for accessibility research

Job description

Overview

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners. We are looking for a highly-skilled mixed methods Experience Researcher to deliver actionable insights.

Base pay range

$100.00/hr - $112.71/hr

Responsibilities

• Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet our high quality standards.
• Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, statistical analysis, etc.).
• Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
• Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines.
• Communicate effectively with stakeholders from across the company, including senior leadership.
• Assist with workshops and other cross-functional alignment activities
• Execute in a fast-paced environment with ambiguity.

Experience

• 8+ years industry experience, using both qualitative and quantitative research methodologies.
• Experience in running statistical analysis (e.g., t-tests, correlation, etc.) and SQL queries.
• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations (1:1 and 1:2 interviews)
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
• Exceptional written and verbal communication skills.
• Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
• Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety.
• Experience in consumer products and/or hospitality
• Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience. PhD is preferred but not required.
• Coding/scripting skills in SQL
• Experience working in the hospitality industry, or working with a consumer product AND at an enterprise tech company
• Experience with cross-cultural products and international research
• Expertise in tools or methods for conducting accessibility research
• Strong creative storytelling methods and/or workshop design

Pay Rate

Salary/Rate: $100-112.71/hour on W-2

Seniority level

Mid-Senior level

Employment type

Contract

Job function

• Research and Information Technology

Industries

• Technology
• Information and Media
• Internet Marketplace Platforms
• Hospitality

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